What users are saying about
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Top Rated
1073 Ratings
4 Ratings

HubSpot CRM

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Top Rated
1073 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Zurmo

[Zurmo] doesn’t provide fresh information but also recounts the ways how to go through and how to tang the products in the marketplace to produce a successful commercial enterprise.
Lisa-jess Brown | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Zurmo
9.2
Customer data management / contact management
HubSpot CRM
8.7
Zurmo
9.0
Workflow management
HubSpot CRM
7.9
Zurmo
9.0
Territory management
HubSpot CRM
7.3
Zurmo
9.0
Opportunity management
HubSpot CRM
8.2
Zurmo
10.0
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.5
Zurmo
9.0
Contract management
HubSpot CRM
7.8
Zurmo
9.0
Quote & order management
HubSpot CRM
7.9
Zurmo
10.0
Interaction tracking
HubSpot CRM
8.4
Zurmo
9.0
Channel / partner relationship management
HubSpot CRM
7.5
Zurmo
9.0

Customer Service & Support

HubSpot CRM
7.4
Zurmo
9.0
Case management
HubSpot CRM
7.5
Zurmo
9.0
Call center management
HubSpot CRM
7.1
Zurmo
9.0
Help desk management
HubSpot CRM
7.7
Zurmo
9.0

Marketing Automation

HubSpot CRM
8.6
Zurmo
9.5
Lead management
HubSpot CRM
8.6
Zurmo
10.0
Email marketing
HubSpot CRM
8.6
Zurmo
9.0

CRM Project Management

HubSpot CRM
7.6
Zurmo
9.3
Task management
HubSpot CRM
8.2
Zurmo
10.0
Billing and invoicing management
HubSpot CRM
6.7
Zurmo
9.0
Reporting
HubSpot CRM
7.9
Zurmo
9.0

CRM Reporting & Analytics

HubSpot CRM
7.8
Zurmo
9.3
Forecasting
HubSpot CRM
7.9
Zurmo
10.0
Pipeline visualization
HubSpot CRM
8.0
Zurmo
9.0
Customizable reports
HubSpot CRM
7.5
Zurmo
9.0

Customization

HubSpot CRM
7.6
Zurmo
9.3
Custom fields
HubSpot CRM
8.2
Zurmo
9.0
Custom objects
HubSpot CRM
7.7
Zurmo
9.0
Scripting environment
HubSpot CRM
6.8
Zurmo
10.0
API for custom integration
HubSpot CRM
7.9
Zurmo
9.0

Security

HubSpot CRM
8.3
Zurmo
9.5
Single sign-on capability
HubSpot CRM
8.3
Zurmo
9.0
Role-based user permissions
HubSpot CRM
8.4
Zurmo
10.0

Social CRM

HubSpot CRM
7.8
Zurmo
9.5
Social data
HubSpot CRM
7.8
Zurmo
9.0
Social engagement
HubSpot CRM
7.8
Zurmo
10.0

Integrations with 3rd-party Software

HubSpot CRM
8.0
Zurmo
9.0
Marketing automation
HubSpot CRM
8.2
Zurmo
9.0
Compensation management
HubSpot CRM
7.7
Zurmo
9.0

Platform

HubSpot CRM
6.8
Zurmo
9.0
Mobile access
HubSpot CRM
6.8
Zurmo
9.0

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Zurmo

  • An outstanding application to collaborate with other societies to compare prices and to communicate with them for further product detail. It offers the best product price to rank in the market and nobody can deny its powerful impact on customers.
  • The best communicator to get the picture with different business details and supply them with the best user experience with good marketing articles. Customers can choose the product by watching reviews and can leave feedbacks for further advance. It provides a workable free version to use.
  • Its tracking email feature is good which tells when the email opens. The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there.
Lisa-jess Brown | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Zurmo

  • A must-have the diligence to satisfy the job requirements and available for all big and small commercial enterprises.
  • All data is stored on a cloud and this is the best application for all business details and promotions, but make sure to protect your data with passwords.
  • There is still some problem with some features while using it. Integration with other vendors and suppliers should be made better. It is not affordable for small enterprises. Its design is a little bit confusing feature
Lisa-jess Brown | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Zurmo

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.6
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us in making sales and marketing decisions in a better way.
Lisa-jess Brown | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us increase our business in a better way and the overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Zurmo

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Zurmo

[Zurmo] did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way and otherwise i have not interested other software.
Lisa-jess Brown | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Zurmo

  • It is the best collaborating tool to oversee line production. A company needs a good managing tool to provide new ideas and promotions.
  • Guests can have a safer idea to follow the product’s detail and ranking to get the suitable thing for themselves.is well suited for a large business that can afford good Customer management software for their company.
  • The overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Zurmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zurmo Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Zurmo
9.0

Likelihood to Renew

HubSpot CRM
9.1
Zurmo

Usability

HubSpot CRM
8.6
Zurmo
9.0

Support Rating

HubSpot CRM
8.3
Zurmo
9.0

Implementation Rating

HubSpot CRM
9.1
Zurmo

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