What users are saying about
22 Ratings
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Score 9 out of 100
40 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Oracle Commerce Cloud

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.6
Oracle Commerce Cloud
7.7
Product catalog & listings
IBM Digital Commerce
8.0
Oracle Commerce Cloud
8.3
Product management
IBM Digital Commerce
8.0
Oracle Commerce Cloud
7.5
Bulk product upload
IBM Digital Commerce
8.0
Oracle Commerce Cloud
8.3
Branding
IBM Digital Commerce
8.0
Oracle Commerce Cloud
7.0
Mobile storefront
IBM Digital Commerce
8.0
Oracle Commerce Cloud
7.8
Product variations
IBM Digital Commerce
8.0
Oracle Commerce Cloud
8.1
Website integration
IBM Digital Commerce
8.0
Oracle Commerce Cloud
8.6
Visual customization
IBM Digital Commerce
8.0
Oracle Commerce Cloud
7.8
CMS
IBM Digital Commerce
4.0
Oracle Commerce Cloud
6.1

Online Shopping Cart

IBM Digital Commerce
6.0
Oracle Commerce Cloud
8.0
Abandoned cart recovery
IBM Digital Commerce
6.0
Oracle Commerce Cloud
7.8
Checkout user experience
IBM Digital Commerce
6.0
Oracle Commerce Cloud
8.2

Online Payment System

IBM Digital Commerce
6.0
Oracle Commerce Cloud
8.1
eCommerce security
IBM Digital Commerce
6.0
Oracle Commerce Cloud
8.1

eCommerce Marketing

IBM Digital Commerce
7.0
Oracle Commerce Cloud
8.2
Promotions & discounts
IBM Digital Commerce
7.0
Oracle Commerce Cloud
8.2
Personalized recommendations
IBM Digital Commerce
7.0
Oracle Commerce Cloud
8.2
SEO
IBM Digital Commerce
7.0
Oracle Commerce Cloud
8.2

eCommerce Business Management

IBM Digital Commerce
6.2
Oracle Commerce Cloud
7.2
Multi-site management
IBM Digital Commerce
8.0
Oracle Commerce Cloud
7.4
Order processing
IBM Digital Commerce
5.0
Oracle Commerce Cloud
7.5
Inventory management
IBM Digital Commerce
6.0
Oracle Commerce Cloud
7.2
Shipping
IBM Digital Commerce
6.0
Oracle Commerce Cloud
7.2
Custom functionality
IBM Digital Commerce
6.0
Oracle Commerce Cloud
6.6

Pros

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Oracle Commerce Cloud

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

Cons

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Oracle Commerce Cloud

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Oracle Commerce Cloud

Oracle Commerce Cloud 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Alternatives Considered

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Oracle Commerce Cloud

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Oracle Commerce Cloud

  • There are a lot of contributors to our site growth, but with revenue up 20% year-over-year in 2018, OCC played a decisive role.
  • Mobile traffic grew 22% year-over-year in 2018.
  • Conversion and AOV are also both up year-over-year.
Russell Glitman | TrustRadius Reviewer

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Digital Commerce
9.0
Oracle Commerce Cloud
7.1

Likelihood to Renew

IBM Digital Commerce
8.0
Oracle Commerce Cloud
9.1

Support Rating

IBM Digital Commerce
8.0
Oracle Commerce Cloud

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