MaaS360 is very comparable and was the solution we had in place prior to moving to ManageEngine Mobile Device Manager Plus. I've also used MaaS360 at a prior position, and it does work fairly well. I believe they have very similar feature sets (at least what I recall from last …
We are supporting more than 30 Maas and MDM installations for clients and customers. When compared to other vendors like vmware and Microsoft, IBM's support and knowledge transfer provided for Security MaaS360 with Watson is without a doubt unmatched. This is totally distinguishes IBM and MaaS360 from all other products.
As far as MDM solutions go, this one does all of the main features you would need. The price point is extremely competitive, but with that, there are areas for improvement. ManageEngine MDM Plus is well suited for small businesses that want to easily manage their devices and be able to track them. It may not be as well suited if you have more than a couple hundred devices and go through a lot of user and device changes.
MaaS360 with Watson has a lot of features and capabilities, which can sometimes make it difficult for us to navigate. Improving the user interface and making it friendly could help make the platform easier to use.
Expanding integrations with other systems to provide better support for a wider range of systems and platforms.
Email enrollment: the e-mail enrollment option for devices is inconsistent, and this is an area that would seem like an easy fix. In most of the cases where we've tried to enroll devices via email, the text is incredibly small and the hyperlinks are either not visible or not easily clickable unless you zoom in a lot. When requiring staff the enroll their own device, you essentially have to rely on the SMS enrollment option.
SMS enrollment credits: the option for SMS enrollment actually works great. However, where it needs to be improved is how the credits are provisioned. There is no way to actually purchase additional credits. When you first sign up for ManageEngine MDM Plus, you are given a set amount of credits. Once those run out, it is a huge pain to try to obtain more. It should be possible to be able to simply order additional credits.
Management console interface: the management console has a lot of excellent features, but the design has a lot of room for improvement. The navigation menus are a little confusing. For example, areas for enrollment, inventory, and device management all have lists of managed devices, but each has different information. It should be easy to simply click on a device and tell whether it's already been enrolled, etc. without the need for jumping around separate pages.
Client user management: when you enroll a device via an end-user, you must add a user ID and email address. If you ever want to update those, you can't. Further, you can't seem to be able to delete users altogether. When employees leave and new ones are hired, phone numbers tend to get flipped around. This has caused a few headaches in enrolling/removing devices.
Having worked in the MDM Space for almost 18 years, beginning with promoting the BlackBerry Enterprise Server, IBM Security MaaS360 with Watson by far has been at the top of the list when it comes to available support as well as education resources as the solution evolves. I utilize many areas within IBM to seek support and education: 1. Direct contact with their "Break/Fix" support team 2. Support communities 3. SE level support resources 4. IBM Partner resources 5. IBM Champion program resources
To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.
The best thing with IBM it transform our business with 5G and Edge computing. Hence we are able to achieve a seamless network architecture, from the network core all the way to our customers. Improves network efficiency and functionality by automating the planning, configuring, testing, deploying and operations of our network. Convert data into real-time customer support insights
We selected ManageEngine Mobile Device Manager Plus because is one of the best solutions on the market. Very good price, easy deployment, and management. Great support from the vendor. Great user community on forums. Geolocation and real-time management are very useful. The product is constantly improving and offers many possibilities
