IBM watsonx Orchestrate vs. Zoom Contact Center
IBM watsonx Orchestrate vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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IBM watsonx Orchestrate | N/A | Powered by LLMs, IBM watsonx Orchestrate enables employees to offload time-consuming work and coordinate common to complex tasks with a catalog of pre-built skills and the capability to discover and build automations, using generative AI. | $18,000 per year per subscription | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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IBM watsonx Orchestrate | Zoom Contact Center | |
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Small Businesses | IBM watsonx Assistant Score 9.1 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IBM watsonx Orchestrate | Zoom Contact Center | |
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Likelihood to Recommend | 7.3 (1 ratings) | 8.9 (12 ratings) |
IBM watsonx Orchestrate | Zoom Contact Center | |
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Likelihood to Recommend | IBM | Zoom |
Pros | IBM No answers on this topic | Zoom |
Cons | IBM No answers on this topic | Zoom |
Alternatives Considered | IBM No answers on this topic | Zoom |
Return on Investment | IBM No answers on this topic | Zoom |
ScreenShots | Zoom Contact Center Screenshots |