Likelihood to Recommend Advanced Solutions International, Inc.
iMIS Engagement Management System is well suited for associations or other non-profits that operate without a lot of bells and whistles. So far in my experience if you want to do more sophisticated operations, marketing in my specific role, then iMIS Engagement Management System may not be the best AMS. It does the basics well but the more high-powered you want to get then the more it's going to cost by having your vendor of choice to work to enhance or upgrade what you have.
Read full review Raisers Edge is outstanding for storing and reporting on constituent data and communications. There are many options for creating methods of tracking by different information included and also for creating personalized tracking methods.
Raisers Edge is not very well suited for an organization that also has a gift shop and visitors center. Allowing membership admission and item sales is not practical.
Read full review Pros Advanced Solutions International, Inc.
One-stop-shop. I love that we have one system that will track our income, manage membership, email contacts, manage our website and pull reports. Response time on support tickets. Whenever I have a problem using iMIS, I can either log into their support site to submit a help ticket or send it directly from my email account. Someone normally responds to me within the hour and then I will get a solution within the day no matter the time of day I submit the ticket. Easy to use widgets. I love using widgets to pull a page together. They have slideshow widgets that use on a daily basis. There are also forum widgets and widgets to pull an already created query to a page you choose to display this information on. Read full review Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/Packages Raiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donations The variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information Read full review Cons Advanced Solutions International, Inc.
System Performance: iMIS has always seemed to have had performance issues....sluggish specifically. Though some of that may be in part to some of our customizations, but we don’t think so. Integrations with 3rd Party Products: we would like to see more integrations with 3rd party apps. David Drinnon Director of Information Technology & Assistant Pastor
Read full review Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go. Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places. Read full review Likelihood to Renew Advanced Solutions International, Inc.
There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
Read full review Usability Advanced Solutions International, Inc.
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
Read full review Reliability and Availability Advanced Solutions International, Inc.
Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
Read full review Support Rating Advanced Solutions International, Inc.
For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
Read full review Implementation Rating Advanced Solutions International, Inc.
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
Read full review Alternatives Considered Advanced Solutions International, Inc.
I think both are great tools. They both have their strengths and weaknesses. I really like the CMS component that comes with iMIS. It is important for an organization to be able to quickly build websites to engage their members. iMIS provides tools to do this out of the box.
Read full review Salesforce has a more modern feel and I felt that it was easier to perform functions beyond the basics, such as running reports for analysis, on
Salesforce . But The Raisers Edge already existed at my company and given that I only needed it for basic functions and did not need much training to do those, I decided to use The Raisers Edge.
Elora Tocci Senior Communications Associate for Public Affairs and Development
Read full review Return on Investment Advanced Solutions International, Inc.
iMIS had a neutral impact on my non-profit organization's overall business objectives. Both the finance and department teams just worked around the limitations that iMIS had. Read full review It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming. Read full review ScreenShots iMIS Engagement Management System Screenshots