inRESONANCE vs. Jenzabar ONE

Well suited to having the ability to import information when there are large numbers of scholars to be updated, such as graduations or moving up a grade. On the other hand, the program is geared towards a school and we are not a school so we had to do a lot of tweaking for our purposes.

Incentivized

Jenzabar ONE is strongly suited for an all-in one solution for higher ed. The modern web-based platform make it efficient for end users. An institution that wants a full communication platform to connect with students, Jenzabar is the right product for your school. As with any product, development with Jenzabar One continues which is a good thing but also may cause some schools to want more features more quickly.

Incentivized

• Customer service in response to problem-solving.
• Extremely hands-on in making additions to the software on the spot to fulfill a need.

Incentivized

• Advising
• Quicker processing
• Easy to use
• Great to see student full academic history

Incentivized

• There are a lot of terms used for different information in the database. It would be nice if that could be streamlined somehow and more intuitive for the users.
• There are a lot of details to go through to make custom list or create reports. If you don't do these processes regularly, it seems you are always relearning the process.
• There was a point when data changes needed to be done in two different places, but I think we may have resolved that issue.

Incentivized

• Almost every module requires extensive training and building to have it function for your institution.
• Some of the automated housing matchings is difficult to set up and must be changed each semester.

Brian, our representative, as been tremendous. His response time is outstanding - and if he is able to alter the tool on the spot, he will. We've been able to do more sophisticated maneuvers because of his willingness to problem-solve with us. When the functionality isn't there, it is also a very honest conversation and we know when we have to work outside of the tool.

Incentivized

We were using the CRM database system, however it was too proprietary and when we wanted to make changes or customize we were continually paying an outside consultant to get things done. With inRESONANCE, we are able to make the updates, and customize as we need to internally. It has saved us a significant amount of money in this regard.

Incentivized

While I'm familiar with many other SIS in higher education, J1 is the only one currently in use

Incentivized

• Annual fund tracking is very easy and pulling simple things like donors/non-donors is easy. Fine for a straight-forward appeal.
• If you are going with a comprehensive/combine ask - this is not the tool for you. There's no way to split gifts with % allocation. We're losing money in spending time trying to figure out how to configure pledges in accordance with the software.

Incentivized

• We have not taken full advantage of all the modules that Jenzabar One provides yet. However, in news releases and product documents many improvements have been made.