Chose Intercom
None, not involved in decision making process.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Jira Service Management | |
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Considered Both Products | Intercom | Jira Service Management |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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Intercom | Jira Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Jira Service Management | |
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Likelihood to Recommend | 9.0 (263 ratings) | 5.7 (76 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | 10.0 (1 ratings) |
Usability | 8.8 (171 ratings) | 9.6 (2 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 9.1 (25 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Jira Service Management | |
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Likelihood to Recommend | Intercom | Atlassian |
Pros | Intercom | Atlassian |
Cons | Intercom | Atlassian |
Likelihood to Renew | Intercom | Atlassian No answers on this topic |
Usability | Intercom | Atlassian |
Reliability and Availability | Intercom | Atlassian No answers on this topic |
Performance | Intercom | Atlassian No answers on this topic |
Support Rating | Intercom | Atlassian |
Online Training | Intercom | Atlassian No answers on this topic |
Implementation Rating | Intercom | Atlassian No answers on this topic |
Alternatives Considered | Intercom | Atlassian |
Return on Investment | Intercom | Atlassian |
ScreenShots | Intercom Screenshots | Jira Service Management Screenshots |