Intercom vs. Boomtown
Intercom vs. Boomtown
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user |
Intercom | Boomtown | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
Intercom | Boomtown | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Boomtown | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Boomtown | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Boomtown | |
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Likelihood to Recommend | Intercom | Boomtown Network, Inc. No answers on this topic |
Pros | Intercom | Boomtown Network, Inc. No answers on this topic |
Cons | Intercom | Boomtown Network, Inc. No answers on this topic |
Likelihood to Renew | Intercom | Boomtown Network, Inc. No answers on this topic |
Usability | Intercom | Boomtown Network, Inc. No answers on this topic |
Reliability and Availability | Intercom | Boomtown Network, Inc. No answers on this topic |
Performance | Intercom | Boomtown Network, Inc. No answers on this topic |
Support Rating | Intercom | Boomtown Network, Inc. No answers on this topic |
Online Training | Intercom | Boomtown Network, Inc. No answers on this topic |
Implementation Rating | Intercom | Boomtown Network, Inc. No answers on this topic |
Alternatives Considered | Intercom | Boomtown Network, Inc. No answers on this topic |
Return on Investment | Intercom | Boomtown Network, Inc. No answers on this topic |
ScreenShots | Intercom Screenshots | Boomtown Screenshots |