Intercom vs. Userlane
Intercom vs. Userlane
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Userlane | Enterprise companies (1,001+ employees) | The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | The pricing is heavily dependent on your requirements therefore we ask you to contact us directly. | ||||||||||||||
More Pricing Information |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Userlane | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Pendo.io Score 8.2 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Whatfix Score 9.3 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Whatfix Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Userlane | |
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Likelihood to Recommend | 9.0 (263 ratings) | 9.1 (4 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | 9.1 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Userlane | |
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Likelihood to Recommend | Intercom | Userlane |
Pros | Intercom | Userlane |
Cons | Intercom | Userlane |
Likelihood to Renew | Intercom | Userlane No answers on this topic |
Usability | Intercom | Userlane |
Reliability and Availability | Intercom | Userlane No answers on this topic |
Performance | Intercom | Userlane No answers on this topic |
Support Rating | Intercom | Userlane No answers on this topic |
Online Training | Intercom | Userlane No answers on this topic |
Implementation Rating | Intercom | Userlane No answers on this topic |
Alternatives Considered | Intercom | Userlane |
Return on Investment | Intercom | Userlane |
ScreenShots | Intercom Screenshots | Userlane Screenshots |