Likelihood to Recommend Jane.app could be used for clinics with a single practitioner, or many. It is very easy to navigate, and requires minimal time to learn it's features. I really love this scheduling app over others specifically for me because I offer various modalities (massage therapy, personal training & reflexology) and there are forms for every modality (intake forms and charting forms), that enables me to customize for whichever modality I am using with a client. This is where I see Jane.app as a superior scheduling app for practitioners offering a variety of services. I also love how easy it is to integrate multiple clinics into one scheduling app. I run 2 clinics, and can have a schedule for each, with a simple click of a button. I can't think of a practitioner that wouldn't benefit from this app. I am not sure how cost compares amongst apps, but I find the basic version to be quite cost efficient, with even more features than I have even dabbled in yet
Read full review I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
Read full review Pros Jane.app has a wide variety of forms that you can view, edit and use for your clinic, which has been a huge time saver for me (I operate multiple modalities and require different forms for each) Jane.app is incredibly simple for scheduling - from implementing your regular schedule, booking appointments, changing appointments, and booking time off. It's a very small learning curve and very seamless to utilize Jane.app has a ton of reports that are vey useful in understanding what's working and what isn't in my clinic. From accounts receivable, to new clients booked, to client retention, the reports offer valuable information (from multiple avenues) that guide my decisions efficiently toward growth Read full review Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice. I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize. I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence. I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient. I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service. I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call. Read full review Cons When charting, I would love to be able to edit a chart afterward, without having to use an amendment. I would like to be able to edit health history forms after I have signed off of them. Sometimes the client has discussed health issues during treatments that were not included on their HH, and I can't go back and just add on to form This is really minor, but when I click on "clients," I would like to see the number of clients I have, instead of having to go right into reports Read full review Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text Read full review Likelihood to Renew Acuity Scheduling has been very reliable. If you don't believe me, check out
their status page here . They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Read full review Usability It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Read full review Support Rating Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
Read full review Alternatives Considered I like
ClinicSense , but I mostly chose Jane because it allows me to easily integrate my other modalities into one scheduling app.
ClinicSense felt geared more toward massage therapy speficially, where Jane as flexibility to add in now, and in the future
Read full review In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
Read full review Return on Investment Jane.app has allowed me to see reports on client retention, which prompts me to reach out to clients who haven't booked in awhile, increasing retention rate and customer satisfaction Jane.app has saved me a ton of time, but having reports readily accessible, meaning I am not taking the time to go through my data and creating my own reports Jane.app's reports provide me immediate feedback on number of appointments booked and new clients, which allows me to quickly and easily direct my focus on what is needed most - whether that's reaching out to current clients, or marketing to gain new clients, to coming up with a marketing plan to increase appointments booked. No time is wasted on actions that aren't important to my bottom line (which wasn't really clear to me before I had Jane and access to these reports) Read full review Minimizing no shows Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed) Honestly just saving me from scheduling nightmares and headaches Timezones! It does it for you! (I work internationally) Read full review ScreenShots