Jira Service Management vs. Supportbench
Jira Service Management vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Jira Service Management | Supportbench | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Jira Service Management | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | Supportbench | |
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Likelihood to Recommend | 5.8 (76 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (25 ratings) | - (0 ratings) |
Jira Service Management | Supportbench | |
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Likelihood to Recommend | Atlassian | Supportbench Service Inc. No answers on this topic |
Pros | Atlassian | Supportbench Service Inc. No answers on this topic |
Cons | Atlassian | Supportbench Service Inc. No answers on this topic |
Usability | Atlassian | Supportbench Service Inc. No answers on this topic |
Support Rating | Atlassian | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | Atlassian | Supportbench Service Inc. No answers on this topic |
Return on Investment | Atlassian | Supportbench Service Inc. No answers on this topic |
ScreenShots | Jira Service Management Screenshots | Supportbench Screenshots |