Wildfire Interactive (Discontinued) vs. Jive-x (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Wildfire Interactive (Discontinued)
Score 10.0 out of 10
N/A
Wildfire was a social media advertising management software application that was acquired but since discontinued by Google.N/A
Jive-x (Discontinued)
Score 4.3 out of 10
N/A
Jive-x (formerly Jive Engage) is Jive's external facing community platform for prospects and customers. It is a leading product in the space and most often competes with Lithium Community and Telligent Community.N/A
Pricing
Wildfire Interactive (Discontinued)Jive-x (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Wildfire Interactive (Discontinued)Jive-x (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Wildfire Interactive (Discontinued)Jive-x (Discontinued)
Top Pros
Top Cons
Best Alternatives
Wildfire Interactive (Discontinued)Jive-x (Discontinued)
Small Businesses
Growave
Growave
Score 9.4 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Medium-sized Companies
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Salesforce Experience Cloud
Salesforce Experience Cloud
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Wildfire Interactive (Discontinued)Jive-x (Discontinued)
Likelihood to Recommend
2.0
(4 ratings)
9.0
(4 ratings)
Likelihood to Renew
7.9
(3 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
10.0
(2 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
9.0
(1 ratings)
Support Rating
9.5
(2 ratings)
9.0
(1 ratings)
Online Training
8.5
(2 ratings)
-
(0 ratings)
Implementation Rating
8.5
(2 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Wildfire Interactive (Discontinued)Jive-x (Discontinued)
Likelihood to Recommend
Discontinued Products
The transition to Google has been painful - key contacts are no longer available.
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Khoros (Formerly Spredfast + Lithium)
Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.
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Pros
Discontinued Products
  • Facebook tab implementation. Allows you to easily create and produce functioning social tabs on your brands FB page.
  • Add voting, sweepstakes, poll functionality to your website. Easily implement these campaigns to increase user engagement and TOS.
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Khoros (Formerly Spredfast + Lithium)
  • I write these from the perspective of the Community Manager - You can choose your level of moderation on Jive to match the policies of your organisation. From full on content pre-moderation to to completely reactive moderation, you can take your pick. We chose the latter end of the spectrum, trust your colleagues to be professional and you will be rewarded with professional content.
  • The ability for users to set up their own groups very easily with out the need to revert to developers is great as this allows individuality. This allows for organic growth with out impact on the budgets of departments and teams to get their work done on Jive. The option is always there to get 'someone in to fancy it up a bit' however you will find that your own people will develop those skills themselves. Your users will also learn from each other and you should actively encourage stealing of best practice from across your organisation.
  • The knowledge repository or Question and Answer features are the most value-adding for me. Having searchable history that allows your to get answers quickly so the next question can be asked is the reason why you should have a collaboration platform in the first place, Jive makes that easy.
  • Single Sign On has been a excellent addition for us, if Jive does not make your colleagues lives easier then they won't use it.
  • You can customize and brand Jive to reflect your company identity.
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Cons
Discontinued Products
  • More customization - Would like to have the ability to edit more without coding.
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Khoros (Formerly Spredfast + Lithium)
  • No QA environment. It's cloud-based so you need to purchase another instance to set up a QA environment.
  • The gamification system is not as user intuitive as you'd expect. The admin spends more time setting up opportunities than they should need to.
  • Jive-x was bought out by three different companies in the last 2 years. There is an uncertainty of how long it will be supported and updated.
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Likelihood to Renew
Discontinued Products
Our initial contract with Wildfire Whitelabel was for $30,000/year, as we progressed we found several alternatives for significantly less. We used this to our advantage to lower the second year to $17,000 with the limitation in the level of support (they call this their "core" subscription). Support has been quite bad.

During our contract, we also asked for quotes on some custom work, but never managed to get an answer (or actual quote). Now two years into our contract, the limitations and lack of development are enough for us to find a different solution. Newcomers to the market like Rafflecopter, WooBox and PunchTab are delivering much better results for a fraction of the price
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Khoros (Formerly Spredfast + Lithium)
For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users
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Usability
Discontinued Products
Very easy to use, almost anyone can learn how to build a comprehensive promotion.
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Khoros (Formerly Spredfast + Lithium)
The end user should be able to find what they need. They don't even need to be logged in to search for content.
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Reliability and Availability
Discontinued Products
I have never been kicked out of Wildfire service. Always up and running.
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Performance
Discontinued Products
Easy to perform tasks and quick to upload changes to your promotions.
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Khoros (Formerly Spredfast + Lithium)
It works wonders. My only gripe would be that there are some customizations you can't make without hiring a vendor with coding experience to implement them.
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Support Rating
Discontinued Products
Phone and email support were always available to us when we needed it.
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Khoros (Formerly Spredfast + Lithium)
The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services
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Online Training
Discontinued Products
Gave me a thorough rundown on everything the software does. Sometimes it is difficult to run through it all over the phone/internet, but I was able to figure it out myself.
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Implementation Rating
Discontinued Products
Simple to use and very effective in increasing user engagement on both social channels and website. Noticeably helped raise TOS.
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Alternatives Considered
Discontinued Products
Wildfire was a merely an adequate social media tool when it existed as a standalone, but it just couldn't compete against other players like Sprout, Falcon, and Sprinklr.
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Khoros (Formerly Spredfast + Lithium)
For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.
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Return on Investment
Discontinued Products
  • As with any social media management tool, there is a savings on labor hours (rather than doing the manual work)
  • Aggregating all content into one system creates efficiencies for content teams
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Khoros (Formerly Spredfast + Lithium)
  • Hard to quantify the results...but I also left the company before we had built a mature instance of Jive in-house so the final results/impact were yet to be fully realized and measured.
  • The use of Jive brought together multiple-departments for the first time in our 50+ year old company to truly build an "end-to-end" approach to our marketing/sales/fulfillment/customer service engine. It was truly phenomenal to watch how the internal life-cycle of a prospect-turned-customer literally transformed and unified our inter-departmental teams through the use of Jive Engage.
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ScreenShots