Khoros Care vs. Klaus
Khoros Care vs. Klaus
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
Khoros Care | Klaus | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||||||
More Pricing Information |
Khoros Care | Klaus | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Khoros Care | Klaus | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | Klaus | |
---|---|---|
Likelihood to Recommend | 7.7 (110 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | Klaus | |
---|---|---|
Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Pros | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Cons | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Scalability | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | Klaus No answers on this topic |
ScreenShots | Khoros Care Screenshots | Klaus Screenshots |