Kickserv vs. Service Fusion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kickserv
Score 9.3 out of 10
N/A
Kickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.
$79
per month
Service Fusion
Score 8.7 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
Pricing
KickservService Fusion
Editions & Modules
Starter
$79
per month
Business
$159
per month
Premium
$239
per month
Solo
Free
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
Offerings
Pricing Offerings
KickservService Fusion
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
KickservService Fusion
Small Businesses
Jotform
Jotform
Score 9.0 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Jotform
Jotform
Score 9.0 out of 10
Jotform
Jotform
Score 9.0 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KickservService Fusion
Likelihood to Recommend
10.0
(10 ratings)
9.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
KickservService Fusion
Likelihood to Recommend
Kickserv
We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
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Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
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Pros
Kickserv
  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
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Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
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Cons
Kickserv
  • Integration with email marketing
  • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
  • More ability to customize templates (like adding additional artwork, pictures)
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Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
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Likelihood to Renew
Kickserv
It's perfect for our company. We rely on it. Tech support is great. We're very happy.
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Service Fusion
No answers on this topic
Usability
Kickserv
It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
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Service Fusion
No answers on this topic
Support Rating
Kickserv
Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
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Service Fusion
No answers on this topic
Alternatives Considered
Kickserv
Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
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Service Fusion
No answers on this topic
Return on Investment
Kickserv
  • We are essentially paper free. No paper work orders.
  • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
  • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
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Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
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