KrispCall vs. Versature

It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.

Incentivized

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.

Incentivized

• Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
• Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
• Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions

Incentivized

• Working remotely: switching our operations to home was done easily through Versature's online portals.
• Voicemail: transcription/voicemails received through email are very helpful.
• Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.

Incentivized

• Integration with Salesforce isn't there, which I believe every software must have these days.
• No bulk SMS feature

Incentivized

• Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
• Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
• Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.

Incentivized

I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent

Incentivized

I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.

Incentivized

• seamless process for live feedback and monitoring
• helpful in strategic decision making
• reduce the burden of listening to the calls, as at times auto-transcript does the job for you

Incentivized

• Good cost when we had shopped around.
• Good value for the price paid.

Incentivized