Kustomer vs. Microsoft 365 Help Desk Ticketing System
Kustomer vs. Microsoft 365 Help Desk Ticketing System
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Microsoft 365 Help Desk Ticketing System | N/A | N/A | $49 one-time fee |
Kustomer | Microsoft 365 Help Desk Ticketing System | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Microsoft 365 Help Desk Ticketing System | |
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Top Pros | No answers on this topic | |
Top Cons |
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Kustomer | Microsoft 365 Help Desk Ticketing System | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | Microsoft 365 Help Desk Ticketing System | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Microsoft 365 Help Desk Ticketing System | |
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Likelihood to Recommend | 9.0 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.3 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Microsoft 365 Help Desk Ticketing System | |
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Likelihood to Recommend | Kustomer, LLC | Veelead Solutions No answers on this topic |
Pros | Kustomer, LLC | Veelead Solutions No answers on this topic |
Cons | Kustomer, LLC | Veelead Solutions No answers on this topic |
Likelihood to Renew | Kustomer, LLC | Veelead Solutions No answers on this topic |
Usability | Kustomer, LLC | Veelead Solutions No answers on this topic |
Reliability and Availability | Kustomer, LLC | Veelead Solutions No answers on this topic |
Performance | Kustomer, LLC | Veelead Solutions No answers on this topic |
Support Rating | Kustomer, LLC | Veelead Solutions No answers on this topic |
In-Person Training | Kustomer, LLC | Veelead Solutions No answers on this topic |
Online Training | Kustomer, LLC | Veelead Solutions No answers on this topic |
Implementation Rating | Kustomer, LLC | Veelead Solutions No answers on this topic |
Alternatives Considered | Kustomer, LLC | Veelead Solutions No answers on this topic |
Scalability | Kustomer, LLC | Veelead Solutions No answers on this topic |
Return on Investment | Kustomer, LLC | Veelead Solutions No answers on this topic |
ScreenShots | Kustomer Screenshots |