Latitude by Genesys vs. Payoneer

As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.

Payoneer is well suited for freelancers whether or not they work on marketplaces. as it makes it easier to receive payments from clients abroad. More over it also takes a lot of hassle out of getting paid from international clients as well as sending cross border payments. It has some what limited implementation in e commerce type business especially where you need to automate the payment process

Incentivized

• Payments plans management
• Account analysis reports
• The system is user friendly

• It is very well accepted world wide and also accepts more than 150 currencies.
• A decent and nominal exchange rates of currency as compared to similar platforms like PayPal.
• I can keep track of all the transactions, payments, balance, etc using Payoneer.
• It is because of Payoneer we can grow our business globally.

Incentivized

• In the past, their support has been slow. This has improved dramatically.
• They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

• The process of getting payment is a little bit complex in Payoneer as compared to PayPal.
• Receiving of payments takes a very long time and it's not instant.
• The customer service of Payoneer is not up to the mark and it takes a very long time to resolve simple issues.

Incentivized

Payoneer helps me a lot on my online business journey, it gave me the support and functions that I want.

Incentivized

From our perspective, it would be good having a UGC tool integrated with the system.

They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.

The support is really awful. They send you generic answers, and actually don't really understand what is going on. For example, when our re-verification was stuck, support agents told me that the account is active and you can send a payment. I did that, my card was charged, but the payment was declined, because the account was not active

Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.

Before Payoneer, I used Paxum, a Canadian product, that was or is similar but more expensive. Also used Payza(later Ecopayz), and European alternative, they have their ups and downs, they aren't even listed in the Search above, basically they are both payment gateways that allow using several payment methods, and any payment gateway, the problem is they don't have any bank accounts associated with them, therefore they are more limited in that regard. Both use a card as the main withdrawal method, and both support international currencies, but there as I mentioned there isn't any bank account associated with them, nor there is a way to connect them to Stripe.

Incentivized

• It help us a lot to manage our day to day business.
• It helps our users to produce invoices and handling payment plans in a very efficient way.

• I can receive the money from anywhere around the world, and in any currency.
• It converts the money directly into my local currency, hence becomes easy for us to track and withdraw money from our bank accounts.
• Sometimes customer support lacks the ability to satisfy the customer requirements.
• Required to make two different accounts for receiving and sending money.

Incentivized