LiveAgent vs. Welcome Commerce
LiveAgent vs. Welcome Commerce
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Welcome Commerce | N/A | Welcome is live chat software for eCommerce brands. It enables users to chat with shoppers on their eCommerce site in order to answer questions and provide additional product information, with the ultimate goals of increasing conversion and purchase size, and decreasing returns. | N/A |
LiveAgent | Welcome Commerce | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | Welcome Commerce | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | Welcome Commerce | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Welcome Commerce | |
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Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Welcome Commerce | |
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Likelihood to Recommend | QualityUnit, LLC | Welcome Commerce No answers on this topic |
Pros | QualityUnit, LLC | Welcome Commerce No answers on this topic |
Cons | QualityUnit, LLC | Welcome Commerce No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | Welcome Commerce No answers on this topic |
Usability | QualityUnit, LLC | Welcome Commerce No answers on this topic |
Support Rating | QualityUnit, LLC | Welcome Commerce No answers on this topic |
Implementation Rating | QualityUnit, LLC | Welcome Commerce No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Welcome Commerce No answers on this topic |
Return on Investment | QualityUnit, LLC | Welcome Commerce No answers on this topic |
ScreenShots | LiveAgent Screenshots |