Lumen Unified Communications & Collaboration vs. Mitel MiCollab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lumen Unified Communications & Collaboration
Score 7.0 out of 10
N/A
Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…N/A
Mitel MiCollab
Score 5.7 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
Pricing
Lumen Unified Communications & CollaborationMitel MiCollab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Lumen Unified Communications & CollaborationMitel MiCollab
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Lumen Unified Communications & CollaborationMitel MiCollab
Top Pros

No answers on this topic

Top Cons
Features
Lumen Unified Communications & CollaborationMitel MiCollab
Project Management
Comparison of Project Management features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Mitel MiCollab
8.8
12 Ratings
11% above category average
Task Management00 Ratings10.06 Ratings
Gantt Charts00 Ratings9.02 Ratings
Scheduling00 Ratings9.08 Ratings
Workflow Automation00 Ratings10.04 Ratings
Mobile Access00 Ratings6.811 Ratings
Search00 Ratings9.08 Ratings
Visual planning tools00 Ratings8.05 Ratings
Communication
Comparison of Communication features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Mitel MiCollab
8.1
13 Ratings
1% above category average
Chat00 Ratings8.012 Ratings
Notifications00 Ratings8.812 Ratings
Discussions00 Ratings7.07 Ratings
Surveys00 Ratings8.02 Ratings
Internal knowledgebase00 Ratings9.06 Ratings
Integrates with GoToMeeting00 Ratings7.84 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.04 Ratings
Integrates with Outlook00 Ratings8.06 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Mitel MiCollab
7.9
9 Ratings
2% below category average
Video files00 Ratings7.05 Ratings
Audio files00 Ratings9.07 Ratings
Document collaboration00 Ratings4.75 Ratings
Access control00 Ratings9.08 Ratings
Advanced security features00 Ratings9.07 Ratings
Integrates with Google Drive00 Ratings8.01 Ratings
Device sync00 Ratings9.07 Ratings
Best Alternatives
Lumen Unified Communications & CollaborationMitel MiCollab
Small Businesses
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Score 9.2 out of 10
Stackby
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Score 9.4 out of 10
Medium-sized Companies
Nextiva
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Score 9.2 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lumen Unified Communications & CollaborationMitel MiCollab
Likelihood to Recommend
7.0
(1 ratings)
8.0
(13 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
6.4
(3 ratings)
User Testimonials
Lumen Unified Communications & CollaborationMitel MiCollab
Likelihood to Recommend
Lumen Technologies (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
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Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
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Pros
Lumen Technologies (formerly CenturyLink)
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
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Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
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Cons
Lumen Technologies (formerly CenturyLink)
  • Cleaner invoices
  • Easier access to support
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Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
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Usability
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
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Support Rating
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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Alternatives Considered
Lumen Technologies (formerly CenturyLink)
We do not use any other products.
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Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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Return on Investment
Lumen Technologies (formerly CenturyLink)
  • Outstanding uptime
  • Good value
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Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
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ScreenShots