Reputation by MAPAL vs. SmileBack
Reputation by MAPAL vs. SmileBack
Product | Rating | Most Used By | Product Summary | Starting Price |
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Reputation by MAPAL | N/A | All-in-one customer experience analytics to monitor clients reviews online. | N/A | |
SmileBack | N/A | SmileBack is a customer feedback system designed for MSPs and helpdesks and focused exclusively on customer satisfaction, from ConnectWise. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge that customer satisfaction is the #1-indicator of success for MSPs and helpdesks, SmileBack boasts expertise in the space. They state their products will not only dramatically increase the amount of… | N/A |
Reputation by MAPAL | SmileBack | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Reputation by MAPAL | SmileBack | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Reputation by MAPAL | SmileBack | |
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Small Businesses | Growave Score 9.4 out of 10 | Growave Score 9.4 out of 10 |
Medium-sized Companies | Bazaarvoice Score 8.3 out of 10 | Bazaarvoice Score 8.3 out of 10 |
Enterprises | PowerReviews Score 8.0 out of 10 | PowerReviews Score 8.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Reputation by MAPAL | SmileBack | |
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Likelihood to Recommend | - (0 ratings) | 6.0 (20 ratings) |
Usability | - (0 ratings) | 6.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.3 (7 ratings) |
Reputation by MAPAL | SmileBack | |
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Likelihood to Recommend | MAPAL OS No answers on this topic | ConnectWise |
Pros | MAPAL OS No answers on this topic | ConnectWise |
Cons | MAPAL OS No answers on this topic | ConnectWise |
Usability | MAPAL OS No answers on this topic | ConnectWise |
Support Rating | MAPAL OS No answers on this topic | ConnectWise |
Alternatives Considered | MAPAL OS No answers on this topic | ConnectWise |
Return on Investment | MAPAL OS No answers on this topic | ConnectWise |
ScreenShots | SmileBack Screenshots |