Microsoft Copilot vs. Salesforce Einstein Bots

It is a great tool for the UX designers because it can generate initial images according to your needs, it is also a lifesaver when you need to have initial statistics or research about the users or their behavior, but on the other hand you need to have the criteria to know if the tool is giving you the exact information that you requested, or if the information is not 100% true.

Incentivized

scenarios based on your experience where Salesforce Einstein Bots is well suited:

• self service options on chat developments

scenarios where it is less appropriate

• N/A

Incentivized

• Generate Images
• Answer questions
• Create content
• Explain a variety of topics

Incentivized

• Easily configured
• Allow code
• Integrates with Chat solution

Incentivized

• Sometimes it has some errors during the response
• The answers to certain questions might not be 100% accurate
• It is not possible to iterate or modify the generated images

Incentivized

• Allow bigger text messages
• Be more clear when using html
• Call other variables available in the org

Incentivized

I love Bing Copilot because it is integrated to Bing, I can have the answers easily using my phone or my laptop. The answers show the links just in case one needs to have further information about a topic, and somehow the tool feels friendlier than the other tools such as Google Bard or ChatGPT. The quality of the generated images is great as well

Incentivized

• I have increased my productivity about 30% more since I started using Bing Copilot
• It has been very easy to use and implement to my daily activities in my current job
• It has improved my emails about 50%, memos and reports by suggesting me better ways to communicate my ideas

Incentivized

• We were able to assist customers with the self service option, without wasting effort from a real CS advisor

Incentivized