264 Ratings
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Score 7.5 out of 100
7 Ratings
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Score 8 out of 100

Feature Set Ratings

    BI Standard Reporting

    6.0

    MicroStrategy Analytics

    60%

    NICE Nexidia Predictive Behavioral Routing

    Feature Set Not Supported
    N/A
    MicroStrategy Analytics ranks higher in 3/3 features

    Pixel Perfect reports

    5.9
    59%
    24 Ratings
    N/A
    0 Ratings

    Customizable dashboards

    6.5
    65%
    24 Ratings
    N/A
    0 Ratings

    Report Formatting Templates

    5.7
    57%
    25 Ratings
    N/A
    0 Ratings

    Ad-hoc Reporting

    6.1

    MicroStrategy Analytics

    61%

    NICE Nexidia Predictive Behavioral Routing

    Feature Set Not Supported
    N/A
    MicroStrategy Analytics ranks higher in 4/4 features

    Drill-down analysis

    6.1
    61%
    23 Ratings
    N/A
    0 Ratings

    Formatting capabilities

    6.9
    69%
    25 Ratings
    N/A
    0 Ratings

    Integration with R or other statistical packages

    5.5
    55%
    17 Ratings
    N/A
    0 Ratings

    Report sharing and collaboration

    6.1
    61%
    24 Ratings
    N/A
    0 Ratings

    Report Output and Scheduling

    6.2

    MicroStrategy Analytics

    62%

    NICE Nexidia Predictive Behavioral Routing

    Feature Set Not Supported
    N/A
    MicroStrategy Analytics ranks higher in 5/5 features

    Publish to Web

    5.5
    55%
    23 Ratings
    N/A
    0 Ratings

    Publish to PDF

    6.9
    69%
    23 Ratings
    N/A
    0 Ratings

    Report Versioning

    7.3
    73%
    21 Ratings
    N/A
    0 Ratings

    Report Delivery Scheduling

    6.1
    61%
    23 Ratings
    N/A
    0 Ratings

    Delivery to Remote Servers

    5.2
    52%
    6 Ratings
    N/A
    0 Ratings

    Data Discovery and Visualization

    7.1

    MicroStrategy Analytics

    71%

    NICE Nexidia Predictive Behavioral Routing

    Feature Set Not Supported
    N/A
    MicroStrategy Analytics ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    6.5
    65%
    21 Ratings
    N/A
    0 Ratings

    Location Analytics / Geographic Visualization

    5.7
    57%
    19 Ratings
    N/A
    0 Ratings

    Predictive Analytics

    9.2
    92%
    19 Ratings
    N/A
    0 Ratings

    Access Control and Security

    6.2

    MicroStrategy Analytics

    62%

    NICE Nexidia Predictive Behavioral Routing

    Feature Set Not Supported
    N/A
    MicroStrategy Analytics ranks higher in 4/4 features

    Multi-User Support (named login)

    6.4
    64%
    20 Ratings
    N/A
    0 Ratings

    Role-Based Security Model

    6.3
    63%
    21 Ratings
    N/A
    0 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    5.9
    59%
    21 Ratings
    N/A
    0 Ratings

    Single Sign-On (SSO)

    6.3
    63%
    10 Ratings
    N/A
    0 Ratings

    Mobile Capabilities

    6.5

    MicroStrategy Analytics

    65%

    NICE Nexidia Predictive Behavioral Routing

    Feature Set Not Supported
    N/A
    MicroStrategy Analytics ranks higher in 3/3 features

    Responsive Design for Web Access

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Mobile Application

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    5.7
    57%
    20 Ratings
    N/A
    0 Ratings

    Application Program Interfaces (APIs) / Embedding

    8.0

    MicroStrategy Analytics

    80%

    NICE Nexidia Predictive Behavioral Routing

    Feature Set Not Supported
    N/A
    MicroStrategy Analytics ranks higher in 6/6 features

    REST API

    6.5
    65%
    6 Ratings
    N/A
    0 Ratings

    Javascript API

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    iFrames

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    Java API

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Themeable User Interface (UI)

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Customizable Platform (Open Source)

    7.6
    76%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • NICE Nexidia Predictive Behavioral Routing is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    5.8

    MicroStrategy Analytics

    58%
    48 Ratings
    7.6

    NICE Nexidia Predictive Behavioral Routing

    76%
    4 Ratings

    Likelihood to Renew

    9.9

    MicroStrategy Analytics

    99%
    27 Ratings

    NICE Nexidia Predictive Behavioral Routing

    N/A
    0 Ratings

    Usability

    6.2

    MicroStrategy Analytics

    62%
    6 Ratings
    8.0

    NICE Nexidia Predictive Behavioral Routing

    80%
    1 Rating

    Availability

    9.0

    MicroStrategy Analytics

    90%
    3 Ratings

    NICE Nexidia Predictive Behavioral Routing

    N/A
    0 Ratings

    Performance

    9.0

    MicroStrategy Analytics

    90%
    3 Ratings

    NICE Nexidia Predictive Behavioral Routing

    N/A
    0 Ratings

    Support Rating

    5.2

    MicroStrategy Analytics

    52%
    9 Ratings

    NICE Nexidia Predictive Behavioral Routing

    N/A
    0 Ratings

    Online Training

    9.0

    MicroStrategy Analytics

    90%
    5 Ratings

    NICE Nexidia Predictive Behavioral Routing

    N/A
    0 Ratings

    Implementation Rating

    9.0

    MicroStrategy Analytics

    90%
    7 Ratings

    NICE Nexidia Predictive Behavioral Routing

    N/A
    0 Ratings

    Product Scalability

    9.0

    MicroStrategy Analytics

    90%
    2 Ratings

    NICE Nexidia Predictive Behavioral Routing

    N/A
    0 Ratings

    Likelihood to Recommend

    MicroStrategy Analytics

    MSTR is great for any organization that is looking for a way to deliver complicated data in an uncomplicated way. From business teams to marketing and finance, several departments benefit from using MSTR to keep track of KPIs enabling teams to make optimizations along the way. MSTR provides great visual representations of data enabling team members to distill thousands of data points into easily digestible charts and graphs
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
    Anonymous | TrustRadius Reviewer

    Pros

    MicroStrategy Analytics

    • They sell the product well, and make promises you will actually believe
    • "checks the box" for most features a company would need. Doesn't actually deliver them though
    • They answer the phone in a timely manner. Can't answer your questions or provide support, but the queue time isn't bad
    • They have online documentation. It's not up to date, and likely doesn't reflect the version of software you are using, but hey... they can point to it.
    Jeff Harris | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
    • Contains governors to minimize the impact on agents and customers during busy periods.
    • Ease of integration into our existing infrastructure.
    • Sales/support teams from Mattersight are fantastic.
    Brian Gillespie | TrustRadius Reviewer

    Cons

    MicroStrategy Analytics

    • The graph options are not as robust as an Excel user might want.
    • The metadata layer can sometimes be slower, and it takes a long time for reports to run.
    • Viewing the data feed entered can be cumbersome at times, in terms of validation with reports.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    • ISG could use more in depth reporting that is available on demand.
    Josh Slater | TrustRadius Reviewer

    Pricing Details

    MicroStrategy Analytics

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    NICE Nexidia Predictive Behavioral Routing

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    MicroStrategy Analytics

    MicroStrategy Analytics 9.9
    Based on 27 answers
    I would always choose to renew MicroStrategy as long as they lead the market in features, functionality and price. The support of MicroStrategy is timely and professional, I frequently get answers to my questions within 24 hours and normally have solutions within 48 hours. Training available for MicroStrategy completely covers everything required to be able to expertly use MicroStrategy and understand data warehousing.
    Paul Campbell | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    No score
    No answers yet
    No answers on this topic

    Usability

    MicroStrategy Analytics

    MicroStrategy Analytics 6.2
    Based on 6 answers
    The standard grid reporting could look more like the styling and object used for the Import and Visual Insight products. In addition, object properties almost seem to be hidden when first using the product. It's as if they are asking the engineers to only use the presets we make available...and, these presets are 10+ years old. On the positive side, Microstrategy seems to be the only product, not named Cognos, which can scale to Big Data. The product is "hackable" via the SDK or tricking the Intelligence Server to do uncommon things. The Microstrategy development team also seems to be very involved with their OEM partners; especially when it comes to features and enhancements. A large majority of the improvements we suggested have made it into the product or on the roadmap for future enhancements. Only suckas fall for the shiny objects from most other vendors; Microstrategy is really the only choice for Enterprise BI.
    Wm. Dexter Jones | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    NICE Nexidia Predictive Behavioral Routing 8.0
    Based on 1 answer
    No answer on this topic is available.

    Reliability and Availability

    MicroStrategy Analytics

    MicroStrategy Analytics 9.0
    Based on 3 answers
    I've never had an issue with MicroStrategy not being available due to MicroStrategy application malfunction. It is very robust and only failures I've seen were due to user error or the platform the machine running the service failed some how.
    Paul Campbell | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    No score
    No answers yet
    No answers on this topic

    Performance

    MicroStrategy Analytics

    MicroStrategy Analytics 9.0
    Based on 3 answers
    Being able to customize the performance based on the business need is extremely powerful. Proper configuration and understanding of the usage pattern is key, if the technical ability of the architect is not at top level, then the product will not be configured correctly which will lead to poor performance.
    Paul Campbell | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    No score
    No answers yet
    No answers on this topic

    Support Rating

    MicroStrategy Analytics

    MicroStrategy Analytics 5.2
    Based on 9 answers
    MicroStrategy's support is very good. We don't have a lot of technical issues in the first place, but when we do have to open a case with them, their front-line engineers seem very capable and resolve most of the issues without escalation. Our sales team is also very good and keeps us in the loop on new features and makes sure we are satisfied customers.
    Mark McCully | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    No score
    No answers yet
    No answers on this topic

    Online Training

    MicroStrategy Analytics

    MicroStrategy Analytics 9.0
    Based on 5 answers
    I have attended many trainings offered by MicroStrategy; both distance and in-person training. I earned my CRD (Certified Report Developer) certification via the online training. I found the training to be well organized and concise. Overall I will definitely continue to increase my knowledge with MicroStrategy via the online training offering.
    Shawn Stephens | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    MicroStrategy Analytics

    MicroStrategy Analytics 9.0
    Based on 7 answers
    We measured following KPI for the success
    • Increase in Business Feeds Loads
    • Reduction in Controllers Manual Work.
    • Conversion of Manual Work into Systematic Workflows.
    • Increase in Customer Spend
    • Reduction in Service costs
    • Reduction in time-to-market for new campaigns
    • Increase in cross sell and Up sell
    • Error reduction in customer Identification
    • Existing client retained
    Dharmesh Shah | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    MicroStrategy Analytics

    Tableau is probably MicroStrategy Analytic's biggest competitor I've noticed over time, and I'm not sure why. Tableau only covers visualizations independently for each business user, which then creates the issues of every employee creating their own version of the data, and then you have 20 versions of the truth. A enterprise data warehouse and MicroStrategy's Visual Insight is a better method.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
    Brian Gillespie | TrustRadius Reviewer

    Scalability

    MicroStrategy Analytics

    MicroStrategy Analytics 9.0
    Based on 2 answers
    This software is extremely scaleable, one can add more core servers which performs as a load balancing. The configurations available to manage usage patterns and daily activity are as high a caliber as any other enterprise level software. This product can be installed on both a windows and unix platform allow for integration on a budget.
    Paul Campbell | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    MicroStrategy Analytics

    • MicroStrategy was helpful for reducing the amount of time we needed to spend number crunching large data sets, and in doing so, allowed me as the primary users to spend more time gleaning insights from the data that in turn informed our leadership team to make strategic decisions.
    • By creating numerous canned reports available to all members of the team through email distribution or basic access to the platform, we were able to reduce the time I spent showing people how to pull the data in Microsoft Excel by nearly 40% .
    • We ended up needing to make many changes to the way our DMP was feeding data into MicroStrategy due to incorrect reporting that caused complications in accounting and finance.
    Toreyan Clarke | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing

    • Positive ROI
    • Still assessing customer satisfaction
    • Still assessing employee satisfaction
    Kim Suarez | TrustRadius Reviewer

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