What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
18 Ratings

MxToolBox

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18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

MxToolBox

We had a scenario where one company could not send us an email, our spam filter was unable to resolve and therefore deemed it greylisted. With MXToolBox I was able to determine their DMARC was not set up correctly with their provider causing this and helped them see the reason for failure with a short report from MXToolBox, giving them some guidance as to how to resolve it themselves.
Jason Lane | TrustRadius Reviewer

ThousandEyes

If this world is feeling out of control these days, you CAN access a bit more power. ThousandEyes will help make you a bit more master of mistress (etc) of your IT universe, folding in internet, cloud, Saas, etc. Get a better flyover view of all your processes and truly perceive end user experience. Oh, and I love the name ThousandEyes!!!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

MxToolBox
ThousandEyes
8.5
Network monitoring
MxToolBox
ThousandEyes
8.9
Baseline threshold calculation
MxToolBox
ThousandEyes
8.8
Alerts
MxToolBox
ThousandEyes
9.7
Network capacity planning
MxToolBox
ThousandEyes
7.9
Network mapping
MxToolBox
ThousandEyes
8.3
Customizable reports
MxToolBox
ThousandEyes
8.1
Wireless infrastructure monitoring
MxToolBox
ThousandEyes
8.0

Pros

MxToolBox

  • Easy to use
  • Solves diagnosing DNS issue
  • Solves domain/web related networking issues
  • Free to use
  • Easy to identify blacklists for domains
Mukul Kumar | TrustRadius Reviewer

ThousandEyes

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Anonymous | TrustRadius Reviewer

Cons

MxToolBox

  • The free features work as designed, for a free service
  • It would be nice if they provided a partnering program for MSPs
  • The web interface hasn't been updated in some time
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
Kevin Duffey | TrustRadius Reviewer

Support Rating

MxToolBox

No score
No answers yet
No answers on this topic

ThousandEyes

ThousandEyes 9.2
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

MxToolBox

While I do not use other tools as this one provides everything i need. I find that MXToolbox provides a better experience through their clean UI, there is not a flood of popups, or other unrelated information that impacts the trustworthy nature of the web site. Other Solutions could learn from these guys on how to keep a tool clean and efficient.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes is able to monitor not only of network downtimes, but also to monitor bandwidth usage, paths, geo-locations and health of applications and platforms. This gives visibility of performance and metrics and flows, besides the alerting for troubleshooting.
Jean Franco | TrustRadius Reviewer

Return on Investment

MxToolBox

  • On many occasions we have noticed problems and reported then to a client before they knew it was a problem. Customers really appreciate that
  • Keeps our customers coming back to us as they know we help keep an eye on their uptime and availability
Anonymous | TrustRadius Reviewer

ThousandEyes

  • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
  • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
  • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
Anonymous | TrustRadius Reviewer

Screenshots

MxToolBox

Pricing Details

MxToolBox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

MxToolBox
9.6
ThousandEyes
9.0

Support Rating

MxToolBox
ThousandEyes
9.2

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