What users are saying about
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
2561 Ratings
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 3.8 out of 100

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
2561 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

MYOB

For a smaller business who isn't interested in having more than one user I think MYOB can serve them well. But if they want multiple users or are using virtual assistants there are better cloud based apps that are much more affordable and have far greater enhancements as well as integrations
Stephen Lalla | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

MYOB
1.4
Salesforce
Pay calculation
MYOB
2.0
Salesforce
Benefit plan administration
MYOB
1.0
Salesforce
Direct deposit files
MYOB
1.0
Salesforce
Salary revision and increment management
MYOB
1.0
Salesforce
Reimbursement management
MYOB
2.0
Salesforce

Customization

MYOB
4.5
Salesforce
8.7
API for custom integration
MYOB
4.0
Salesforce
8.8
Plug-ins
MYOB
5.0
Salesforce
Custom fields
MYOB
Salesforce
8.7
Custom objects
MYOB
Salesforce
8.8
Scripting environment
MYOB
Salesforce
8.3

Security

MYOB
6.1
Salesforce
8.9
Single sign-on capability
MYOB
6.4
Salesforce
8.8
Role-based user permissions
MYOB
5.8
Salesforce
8.9

Reporting & Analytics

MYOB
5.6
Salesforce
Dashboards
MYOB
3.3
Salesforce
Standard reports
MYOB
7.1
Salesforce
Custom reports
MYOB
6.5
Salesforce

General Ledger and Configurable Accounting

MYOB
4.5
Salesforce
Accounts payable
MYOB
5.4
Salesforce
Accounts receivable
MYOB
6.4
Salesforce
Cash management
MYOB
5.4
Salesforce
Bank reconciliation
MYOB
7.0
Salesforce
Expense management
MYOB
7.4
Salesforce
Time tracking
MYOB
1.0
Salesforce
Fixed asset management
MYOB
5.5
Salesforce
Multi-currency support
MYOB
1.0
Salesforce
Multi-division support
MYOB
1.0
Salesforce
Regulations compliance
MYOB
5.0
Salesforce
Electronic tax filing
MYOB
5.0
Salesforce
Self-service portal
MYOB
4.0
Salesforce

Inventory Management

MYOB
1.5
Salesforce
Inventory tracking
MYOB
3.0
Salesforce
Automatic reordering
MYOB
1.0
Salesforce
Location management
MYOB
1.0
Salesforce
Manufacturing module
MYOB
1.0
Salesforce

Order Management

MYOB
4.9
Salesforce
Pricing
MYOB
6.1
Salesforce
Order entry
MYOB
6.5
Salesforce
Credit card processing
MYOB
1.0
Salesforce
Cost of goods sold
MYOB
6.0
Salesforce

Sales Force Automation

MYOB
Salesforce
8.3
Customer data management / contact management
MYOB
Salesforce
9.1
Workflow management
MYOB
Salesforce
8.1
Territory management
MYOB
Salesforce
8.1
Opportunity management
MYOB
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
MYOB
Salesforce
8.3
Contract management
MYOB
Salesforce
8.3
Quote & order management
MYOB
Salesforce
7.7
Interaction tracking
MYOB
Salesforce
8.6
Channel / partner relationship management
MYOB
Salesforce
8.0

Customer Service & Support

MYOB
Salesforce
8.5
Case management
MYOB
Salesforce
9.0
Call center management
MYOB
Salesforce
8.4
Help desk management
MYOB
Salesforce
8.3

Marketing Automation

MYOB
Salesforce
8.2
Lead management
MYOB
Salesforce
8.3
Email marketing
MYOB
Salesforce
8.1

CRM Project Management

MYOB
Salesforce
8.0
Task management
MYOB
Salesforce
8.4
Billing and invoicing management
MYOB
Salesforce
6.7
Reporting
MYOB
Salesforce
8.8

CRM Reporting & Analytics

MYOB
Salesforce
8.8
Forecasting
MYOB
Salesforce
8.5
Pipeline visualization
MYOB
Salesforce
8.9
Customizable reports
MYOB
Salesforce
9.1

Social CRM

MYOB
Salesforce
8.2
Social data
MYOB
Salesforce
8.2
Social engagement
MYOB
Salesforce
8.1

Integrations with 3rd-party Software

MYOB
Salesforce
8.3
Marketing automation
MYOB
Salesforce
8.5
Compensation management
MYOB
Salesforce
8.2

Platform

MYOB
Salesforce
8.0
Mobile access
MYOB
Salesforce
8.0

Pros

MYOB

  • Invoices
  • Purchase Orders
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

MYOB

  • Allows the client to manipulate dates when that can screw up their books
  • constantly freezes which causes the file to be corrupt
  • force balances the balance sheet
Kati Hesley | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

MYOB

MYOB 9.5
Based on 2 answers
We have been looking in to other cloud based accounting options.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

MYOB

MYOB 10.0
Based on 1 answer
It is easy to use - I just don't agree with restrictions and functionality
Kati Hesley | TrustRadius Reviewer

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

MYOB

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

MYOB

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

MYOB

MYOB 1.0
Based on 1 answer
They aren't willing to help at all unless you pay
Kati Hesley | TrustRadius Reviewer

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

MYOB

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

MYOB

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

MYOB

MYOB 5.0
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

MYOB

Not even close. Though I will say MYOB had a budget module where Zoho Books doesn't which is one thing severely lacking in Zoho Books. On the other hand, Zoho Books allows for payment processing integration without trying to get a cut from the process whereas MYOB allowed for payment processing but you had to go through their service only and it wasn't cheap.
Stephen Lalla | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

MYOB

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

MYOB

  • MYOB dropped software updates for Apple IOS
  • Lack of software updates / support had a MAJOR NEGATIVE IMPACT
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

MYOB

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison