What users are saying about
67 Ratings
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Top Rated
3080 Ratings
67 Ratings
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Score 6.2 out of 100

Salesforce

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Top Rated
3080 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • Salesforce.com ranks higher in 2 feature sets: Customization, Security

Payroll Management

6.6

MYOB

66%

Salesforce

Feature Set Not Supported
N/A
MYOB ranks higher in 5/5 features

Pay calculation

7.1
71%
11 Ratings
N/A
0 Ratings

Benefit plan administration

6.5
65%
7 Ratings
N/A
0 Ratings

Direct deposit files

6.8
68%
9 Ratings
N/A
0 Ratings

Salary revision and increment management

6.5
65%
7 Ratings
N/A
0 Ratings

Reimbursement management

6.2
62%
7 Ratings
N/A
0 Ratings

Customization

5.5

MYOB

55%
7.9

Salesforce

79%
Salesforce.com ranks higher in 4/5 features

API for custom integration

5.4
54%
6 Ratings
7.8
78%
148 Ratings

Plug-ins

5.5
55%
5 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
8.0
80%
176 Ratings

Custom objects

N/A
0 Ratings
8.2
82%
168 Ratings

Scripting environment

N/A
0 Ratings
7.7
77%
128 Ratings

Security

6.8

MYOB

68%
8.3

Salesforce

83%
Salesforce.com ranks higher in 2/2 features

Single sign-on capability

6.6
66%
10 Ratings
8.3
83%
146 Ratings

Role-based user permissions

7.1
71%
11 Ratings
8.4
84%
139 Ratings

Reporting & Analytics

6.0

MYOB

60%

Salesforce

Feature Set Not Supported
N/A
MYOB ranks higher in 3/3 features

Dashboards

6.2
62%
10 Ratings
N/A
0 Ratings

Standard reports

6.4
64%
11 Ratings
N/A
0 Ratings

Custom reports

5.5
55%
10 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

5.3

MYOB

53%

Salesforce

Feature Set Not Supported
N/A
MYOB ranks higher in 21/21 features

Accounts payable

6.4
64%
15 Ratings
N/A
0 Ratings

Accounts receivable

6.4
64%
15 Ratings
N/A
0 Ratings

Cash management

5.8
58%
14 Ratings
N/A
0 Ratings

Bank reconciliation

6.4
64%
15 Ratings
N/A
0 Ratings

Expense management

6.5
65%
11 Ratings
N/A
0 Ratings

Time tracking

5.6
56%
6 Ratings
N/A
0 Ratings

Fixed asset management

5.0
50%
8 Ratings
N/A
0 Ratings

Multi-currency support

3.3
33%
7 Ratings
N/A
0 Ratings

Multi-division support

3.7
37%
6 Ratings
N/A
0 Ratings

Regulations compliance

4.9
49%
8 Ratings
N/A
0 Ratings

Electronic tax filing

5.9
59%
9 Ratings
N/A
0 Ratings

Self-service portal

5.4
54%
7 Ratings
N/A
0 Ratings

Global Financial Support

5.9
59%
5 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

5.6
56%
7 Ratings
N/A
0 Ratings

Intercompany Accounting

3.9
39%
5 Ratings
N/A
0 Ratings

Localizations

5.9
59%
5 Ratings
N/A
0 Ratings

Journals and Reconciliations

5.8
58%
11 Ratings
N/A
0 Ratings

Enterprise Accounting

4.7
47%
4 Ratings
N/A
0 Ratings

Configurable Accounting

5.4
54%
8 Ratings
N/A
0 Ratings

Centralized Rules Framework

3.9
39%
3 Ratings
N/A
0 Ratings

Standardized Processes

5.6
56%
7 Ratings
N/A
0 Ratings

Inventory Management

5.0

MYOB

50%

Salesforce

Feature Set Not Supported
N/A
MYOB ranks higher in 4/4 features

Inventory tracking

6.6
66%
8 Ratings
N/A
0 Ratings

Automatic reordering

4.7
47%
5 Ratings
N/A
0 Ratings

Location management

4.5
45%
5 Ratings
N/A
0 Ratings

Manufacturing module

4.3
43%
5 Ratings
N/A
0 Ratings

Order Management

5.5

MYOB

55%

Salesforce

Feature Set Not Supported
N/A
MYOB ranks higher in 7/7 features

Pricing

5.5
55%
6 Ratings
N/A
0 Ratings

Order entry

5.5
55%
6 Ratings
N/A
0 Ratings

Credit card processing

5.5
55%
5 Ratings
N/A
0 Ratings

Cost of goods sold

5.5
55%
6 Ratings
N/A
0 Ratings

Order Orchestration

5.5
55%
4 Ratings
N/A
0 Ratings

End-to-end order visibility

5.5
55%
4 Ratings
N/A
0 Ratings

Order exception Resolution

5.5
55%
4 Ratings
N/A
0 Ratings

Sales Force Automation

MYOB

Feature Set Not Supported
N/A
7.7

Salesforce

77%
Salesforce.com ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
8.1
81%
188 Ratings

Workflow management

N/A
0 Ratings
7.8
78%
180 Ratings

Territory management

N/A
0 Ratings
7.6
76%
149 Ratings

Opportunity management

N/A
0 Ratings
8.1
81%
184 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
7.5
75%
173 Ratings

Contract management

N/A
0 Ratings
7.6
76%
146 Ratings

Quote & order management

N/A
0 Ratings
7.4
74%
138 Ratings

Interaction tracking

N/A
0 Ratings
7.8
78%
159 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.7
77%
131 Ratings

Customer Service & Support

MYOB

Feature Set Not Supported
N/A
8.6

Salesforce

86%
Salesforce.com ranks higher in 3/3 features

Case management

N/A
0 Ratings
9.0
90%
56 Ratings

Call center management

N/A
0 Ratings
8.4
84%
42 Ratings

Help desk management

N/A
0 Ratings
8.3
83%
46 Ratings

Marketing Automation

MYOB

Feature Set Not Supported
N/A
7.8

Salesforce

78%
Salesforce.com ranks higher in 2/2 features

Lead management

N/A
0 Ratings
7.9
79%
171 Ratings

Email marketing

N/A
0 Ratings
7.7
77%
145 Ratings

CRM Project Management

MYOB

Feature Set Not Supported
N/A
7.4

Salesforce

74%
Salesforce.com ranks higher in 3/3 features

Task management

N/A
0 Ratings
7.5
75%
163 Ratings

Billing and invoicing management

N/A
0 Ratings
6.7
67%
37 Ratings

Reporting

N/A
0 Ratings
7.9
79%
127 Ratings

CRM Reporting & Analytics

MYOB

Feature Set Not Supported
N/A
7.9

Salesforce

79%
Salesforce.com ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
7.7
77%
160 Ratings

Pipeline visualization

N/A
0 Ratings
7.9
79%
176 Ratings

Customizable reports

N/A
0 Ratings
8.1
81%
184 Ratings

Social CRM

MYOB

Feature Set Not Supported
N/A
7.7

Salesforce

77%
Salesforce.com ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.6
76%
118 Ratings

Social engagement

N/A
0 Ratings
7.8
78%
115 Ratings

Integrations with 3rd-party Software

MYOB

Feature Set Not Supported
N/A
7.8

Salesforce

78%
Salesforce.com ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
7.8
78%
152 Ratings

Compensation management

N/A
0 Ratings
7.7
77%
103 Ratings

Platform

MYOB

Feature Set Not Supported
N/A
7.9

Salesforce

79%
Salesforce.com ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
7.9
79%
161 Ratings

Attribute Ratings

  • MYOB is rated higher in 1 area: Likelihood to Renew
  • Salesforce.com is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

5.4

MYOB

54%
17 Ratings
7.7

Salesforce

77%
305 Ratings

Likelihood to Renew

9.5

MYOB

95%
2 Ratings
9.4

Salesforce

94%
49 Ratings

Usability

5.7

MYOB

57%
13 Ratings
8.0

Salesforce

80%
94 Ratings

Availability

MYOB

N/A
0 Ratings
9.8

Salesforce

98%
54 Ratings

Performance

MYOB

N/A
0 Ratings
9.0

Salesforce

90%
36 Ratings

Support Rating

5.3

MYOB

53%
14 Ratings
7.6

Salesforce

76%
121 Ratings

In-Person Training

MYOB

N/A
0 Ratings
7.9

Salesforce

79%
11 Ratings

Online Training

MYOB

N/A
0 Ratings
9.1

Salesforce

91%
15 Ratings

Implementation Rating

5.0

MYOB

50%
2 Ratings
9.4

Salesforce

94%
32 Ratings

Configurability

MYOB

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Contract Terms and Pricing Model

MYOB

N/A
0 Ratings
9.1

Salesforce

91%
10 Ratings

Ease of integration

1.0

MYOB

10%
1 Rating

Salesforce

N/A
0 Ratings

Product Scalability

MYOB

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Professional Services

MYOB

N/A
0 Ratings
9.3

Salesforce

93%
8 Ratings

Likelihood to Recommend

MYOB

MYOB is suitable for any business. I have two different businesses and both use MYOB effectively. I use MYOB to pay wages every fortnight for both businesses. This enables me to track exactly what is happening with everyone's different sick leave and holiday entitlements easily. I'm also able to keep track of expenditure and balance and reconcile the accounts against bank statements.
Read full review

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Read full review

Pros

MYOB

  • MYOB is very easy to navigate and find the correct information.
  • The Help section was very straight forward and very easy to learn.
  • MYOB was a great accounting tool for our business as it provided the accountant, sales, etc all of the information they need all in one place.
Read full review

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Read full review

Cons

MYOB

  • [In my opinion,] horrible interface to import data
  • [In my opinion,] user interface stuck in 1995
  • Needs improvement to usability
  • Contestant price increases
  • [In my opinion,] new in-app advertising is annoying
  • Countless different windows to do simple tasks like onboard an employee
  • [In my experience,] too slow
Read full review

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Read full review

Pricing Details

MYOB

Starting Price

Editions & Modules

MYOB editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    MYOB

    Our clients seems hesitant to change softwares so I don't see why we wouldn't be renewing with MYOB
    Read full review

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Usability

    MYOB

    All of the MYOB products are easy to use. Most of our clients use MYOB ACE payroll and Essentials but some of the customers who are proper accounts use a range of products like Account Right MYOB AE/AO, Practice manager, TAX manager, etc. I have never heard of any complaints and the support contacts are always approachable.
    Read full review

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Reliability and Availability

    MYOB

    No answers on this topic

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Performance

    MYOB

    No answers on this topic

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Support Rating

    MYOB

    MYOB accounting software basically works but looks and functions like 1998. Unfortunately their Antipiracy licensing system is absolutely TERRIBLE and verging on nearly criminal, scam! You must CONFIRM each and every data file and when it doesnt work you have to PAY THEM to fix their own file protection issues. If you dont pay them, they hold your data hostage as your company accounting information file becomes READ ONLY. Permantly, unless you pay them. This is a total extortion SCAM. I cannot believe a company can operate this way. With a lot of better product available... i dont imagine MYOB is going to survive much longer.
    Read full review

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    In-Person Training

    MYOB

    No answers on this topic

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Online Training

    MYOB

    No answers on this topic

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Implementation Rating

    MYOB

    No answers on this topic

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Alternatives Considered

    MYOB

    Not even close. Though I will say MYOB had a budget module where Zoho Books doesn't which is one thing severely lacking in Zoho Books. On the other hand, Zoho Books allows for payment processing integration without trying to get a cut from the process whereas MYOB allowed for payment processing but you had to go through their service only and it wasn't cheap.
    Read full review

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Contract Terms and Pricing Model

    MYOB

    No answers on this topic

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Scalability

    MYOB

    No answers on this topic

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Professional Services

    MYOB

    No answers on this topic

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Return on Investment

    MYOB

    • It was great when we first started using it but there was a time when MYOB stopped supporting payroll tax tables for Apple computers and so we made the switch.
    • While we were using it staying on top of all of the pesky accounting details was a breeze.
    • We were very detail oriented to begin with and had a thorough understanding of basic accounting principles but anyone without even basic knowledge can quickly set up MYOB and get running fairly quickly and provide detailed reports to their CPA or CFO consultant for a deeper analysis of their business.
    Read full review

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

    Screenshots

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