What users are saying about
5 Ratings
1 Ratings
5 Ratings
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Score 8.8 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

OnSemble

OnSemble allows each department to edit their areas with information that they want to distribute. Each department in the company can add as much inforamation to their area with documents, links, videos, etc
Melissa Crum | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
OnSemble
Survey templates
SurveyLab
7.3
OnSemble
Themes
SurveyLab
9.1
OnSemble
Custom logo/branding
SurveyLab
9.1
OnSemble

Survey Content

SurveyLab
8.8
OnSemble
Changes to live survey
SurveyLab
9.1
OnSemble
Question design help
SurveyLab
8.2
OnSemble
Multiple question types
SurveyLab
9.1
OnSemble

Survey Logic

SurveyLab
9.1
OnSemble
Survey logic flexibility
SurveyLab
9.1
OnSemble

Survey Reporting & Analytics

SurveyLab
8.5
OnSemble
Response tracking
SurveyLab
7.3
OnSemble
Data export
SurveyLab
8.2
OnSemble
Standard reports
SurveyLab
9.1
OnSemble
Custom reports
SurveyLab
9.1
OnSemble
Analytics
SurveyLab
9.1
OnSemble

Survey Administration & Security

SurveyLab
8.6
OnSemble
Access controls
SurveyLab
8.2
OnSemble
Compliance
SurveyLab
9.1
OnSemble

Survey Distribution

SurveyLab
9.1
OnSemble
Vendor-offered crowdsourcing
SurveyLab
9.1
OnSemble
Respondent restrictions
SurveyLab
9.1
OnSemble

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

OnSemble

  • Easy to create sections for each department.
  • Ability to link to files and share reports.
  • Easy access to visibility within other departments.
  • Easy to disperse company wide messages.
Melissa Crum | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

OnSemble

  • Add additional templates for customization.
  • Webinars on how other companies use this software.
  • Ongoing best practices on how to use the software.
Melissa Crum | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

OnSemble

The software is easy to use, customizable, and intuitive to its users
Melissa Crum | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

OnSemble

  • Transparency within departments.
  • Easy to communicate messages across the company.
  • Easy access to forms and links you need on a daily basis.
Melissa Crum | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

OnSemble

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

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