SurveyLab vs. Nconnect

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

OnSemble is solving a lot of problems that our organization had prior to its implementation:

• We can track communication readership.
• We can engage with our fellow teammates through chats and recognition.
• We have a central location for all job-related links.
• We are just now delving into adding departmental pages so folks can communicate within their teams.

I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.

Incentivized

• They have great support that always will help you.
• MySurveyLab is very flexible. Some things can be done in several ways.
• They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
• Collectors add flexibility to surveys. You can collect surveys from a few different source at once
• They have a mobile application that can collect responses offline(!)

• powerful, yet simple to use, document management for sharing
• custom help desk form creation/submission with targeted audience
• integration friendly with document types (e.g., xls, pdf, doc, etc.)

Incentivized

• Summary export in Excel could be nicer.
• Tags in the left menu could be more intuitive.

• Permissions - granting permissions at different levels for users is tedious - would like to see permissions simplified.

Incentivized

As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.

Incentivized

I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!

Incentivized

The software is easy to use, customizable, and intuitive to its users

Incentivized

• With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot

• Streamlined documentation - positive impact.
• Convenient calendar and access to timeclock - positive impact.
• Hub for staff to gather everything they may need to successfully assist our members - positive impact.

Incentivized