N-able MSP Manager vs. Opsview Monitor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able MSP Manager
Score 8.6 out of 10
N/A
N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
Opsview Monitor
Score 8.8 out of 10
N/A
Opsview Monitor is an IT infrastructure and application monitoring solution. It monitors the infrastructure, applications, and endpoints of a network, and supports add-ons for automation and data exporting. Opsview also offers a free version of Monitor.N/A
Pricing
N-able MSP ManagerOpsview Monitor
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able MSP ManagerOpsview Monitor
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
N-able MSP ManagerOpsview Monitor
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
N-able MSP Manager
5.3
4 Ratings
43% below category average
Opsview Monitor
-
Ratings
Organize and prioritize service tickets4.54 Ratings00 Ratings
Expert directory3.54 Ratings00 Ratings
Service restoration3.92 Ratings00 Ratings
Self-service tools3.54 Ratings00 Ratings
Subscription-based notifications7.33 Ratings00 Ratings
ITSM collaboration and documentation7.33 Ratings00 Ratings
ITSM reports and dashboards7.33 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
N-able MSP Manager
6.7
3 Ratings
21% below category average
Opsview Monitor
-
Ratings
Configuration mangement6.33 Ratings00 Ratings
Asset management dashboard7.23 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
N-able MSP Manager
2.8
4 Ratings
100% below category average
Opsview Monitor
-
Ratings
Change calendar1.01 Ratings00 Ratings
Service-level management4.54 Ratings00 Ratings
Best Alternatives
N-able MSP ManagerOpsview Monitor
Small Businesses
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
Veeam ONE
Veeam ONE
Score 8.5 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
IBM Instana
IBM Instana
Score 8.9 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.3 out of 10
IBM Instana
IBM Instana
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
N-able MSP ManagerOpsview Monitor
Likelihood to Recommend
4.0
(4 ratings)
9.0
(2 ratings)
Support Rating
3.9
(2 ratings)
-
(0 ratings)
User Testimonials
N-able MSP ManagerOpsview Monitor
Likelihood to Recommend
N-able
It's a good company to grow with because as needs change there are more features available.
Read full review
Opsview
If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
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Pros
N-able
  • Web Based
  • Automated Ticket creation
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Opsview
  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
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Cons
N-able
  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
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Opsview
  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
Read full review
Support Rating
N-able
They're good at resolving issues when they arise.
Read full review
Opsview
No answers on this topic
Alternatives Considered
N-able
MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
Read full review
Opsview
Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical
Read full review
Return on Investment
N-able
  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
Read full review
Opsview
  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
Read full review
ScreenShots

N-able MSP Manager Screenshots

Screenshot of N-able MSP Manager Dashboard

Opsview Monitor Screenshots

Screenshot of Opsview Monitor Dashboard