What users are saying about
4 Ratings
4 Ratings
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Score 6 out of 100
8 Ratings
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Score 5 out of 100

Likelihood to Recommend

NapoleonCat

It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
Daniel Cooper | TrustRadius Reviewer

Webtrends Social

Webtrends Social offers social media marketers an abundance of tools needed for monitoring, managing campaigns and resolving customer issues in the social media space. In regards to the pricing, I would say it is less appropriate for small to medium-sized businesses where the social marketing aspect is an add-on or supplemental to the main marketing channels.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NapoleonCat
6.4
Webtrends Social
Boolean keyword searches
NapoleonCat
9.1
Webtrends Social
Filtering out noise/spam
NapoleonCat
7.3
Webtrends Social
Sentiment analysis
NapoleonCat
4.5
Webtrends Social
Broad channel coverage
NapoleonCat
4.5
Webtrends Social

Publishing

NapoleonCat
10.0
Webtrends Social
Content planning and scheduling
NapoleonCat
10.0
Webtrends Social
Workflow management
NapoleonCat
10.0
Webtrends Social

Engagement

NapoleonCat
10.0
Webtrends Social
Automated routing and prioritization
NapoleonCat
10.0
Webtrends Social
Customer interaction histories
NapoleonCat
10.0
Webtrends Social
Bulk actions
NapoleonCat
10.0
Webtrends Social

Marketing

NapoleonCat
6.4
Webtrends Social
Campaigns and promotions
NapoleonCat
6.4
Webtrends Social

Channel coverage/integration

NapoleonCat
10.0
Webtrends Social
Twitter
NapoleonCat
10.0
Webtrends Social
Facebook
NapoleonCat
10.0
Webtrends Social
LinkedIn
NapoleonCat
10.0
Webtrends Social
Instagram
NapoleonCat
10.0
Webtrends Social
Pinterest
NapoleonCat
10.0
Webtrends Social
YouTube
NapoleonCat
10.0
Webtrends Social

Reporting/analytics

NapoleonCat
10.0
Webtrends Social
Campaign success analytics
NapoleonCat
10.0
Webtrends Social
Real-time tracking
NapoleonCat
10.0
Webtrends Social
Competitor analysis
NapoleonCat
10.0
Webtrends Social

Account management

NapoleonCat
10.0
Webtrends Social
Role-based user permissions & privileges
NapoleonCat
10.0
Webtrends Social
Mobile access
NapoleonCat
10.0
Webtrends Social

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Jaeger Shaw | TrustRadius Reviewer

Webtrends Social

  • It provided strong metrics on followers, contest entries, and shares.
  • I could easily track the effectiveness of campaigns in reaching and engaging consumers. Beyond building hype around the product, it was easy to track goals metrics. I had access to every metric I needed to gauge campaign effectiveness.
  • The tools gave me fine-grained control over the look and feel making it very easy to match my company's branding.
Anonymous | TrustRadius Reviewer

Cons

NapoleonCat

  • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
  • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
Anonymous | TrustRadius Reviewer

Webtrends Social

  • The number of platforms it manages
  • Being able to use a wider range of media types
  • Learning curve could be improved upon for the UX
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NapoleonCat

No score
No answers yet
No answers on this topic

Webtrends Social

Webtrends Social 6.0
Based on 1 answer
Unfortunately, they changed the pricing structure and simultaneously offered less support. They did offer premium support, but it was very expensive
Anonymous | TrustRadius Reviewer

Usability

NapoleonCat

NapoleonCat 5.6
Based on 2 answers
NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
Daniel Cooper | TrustRadius Reviewer

Webtrends Social

No score
No answers yet
No answers on this topic

Support Rating

NapoleonCat

NapoleonCat 5.6
Based on 4 answers
Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
Jaeger Shaw | TrustRadius Reviewer

Webtrends Social

Webtrends Social 8.0
Based on 2 answers
They were fantastic. Highly responsive.
Anonymous | TrustRadius Reviewer

Online Training

NapoleonCat

No answers on this topic

Webtrends Social

They didn't have any at the time.
Anonymous | TrustRadius Reviewer

Implementation Rating

NapoleonCat

No score
No answers yet
No answers on this topic

Webtrends Social

Webtrends Social 10.0
Based on 2 answers
This was a very straightforward process. First, we customized the look and feel to make it just the way we wanted it. When we were done, we notified our rep who then did some work on their side before pushing the site live. This all worked flawlessly
Anonymous | TrustRadius Reviewer

Alternatives Considered

NapoleonCat

Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
Anonymous | TrustRadius Reviewer

Webtrends Social

After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can get the job done at a better price point to warrant getting a tool for the department.
Anonymous | TrustRadius Reviewer

Return on Investment

NapoleonCat

  • Maintaining a positive brand image
  • Identifying potential influencers
  • Spying on competitors
Daniel Cooper | TrustRadius Reviewer

Webtrends Social

  • Reduced hours per week resolving customer issues
  • Increased efficiency on engagement reporting
  • Is costly to recoup ROI
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NapoleonCat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Webtrends Social

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Rating Summary

Likelihood to Recommend

NapoleonCat
5.6
Webtrends Social
5.0

Likelihood to Renew

NapoleonCat
Webtrends Social
6.0

Usability

NapoleonCat
5.6
Webtrends Social

Support Rating

NapoleonCat
5.6
Webtrends Social
8.0

Implementation Rating

NapoleonCat
Webtrends Social
10.0

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