What users are saying about
2 Ratings
2 Ratings
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Score 8.7 out of 100
8 Ratings
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Score 5 out of 100

Likelihood to Recommend

NapoleonCat

Great for managing social media campaigns, specifically involving multiple hashtags. Few to zero competitors offer this. That's kind of a niche use, which is why I gave it a four when asked "how likely are you to recommend it." The interface was kind of glitchy, so I might look elsewhere for managing campaigns that didn't require multiple hashtags
Jaeger Shaw | TrustRadius Reviewer

Webtrends Social

Webtrends Social offers social media marketers an abundance of tools needed for monitoring, managing campaigns and resolving customer issues in the social media space. In regards to the pricing, I would say it is less appropriate for small to medium-sized businesses where the social marketing aspect is an add-on or supplemental to the main marketing channels.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NapoleonCat
6.4
Webtrends Social
Boolean keyword searches
NapoleonCat
9.1
Webtrends Social
Filtering out noise/spam
NapoleonCat
7.3
Webtrends Social
Sentiment analysis
NapoleonCat
4.5
Webtrends Social
Broad channel coverage
NapoleonCat
4.5
Webtrends Social

Marketing

NapoleonCat
6.4
Webtrends Social
Campaigns and promotions
NapoleonCat
6.4
Webtrends Social

Channel coverage/integration

NapoleonCat
7.3
Webtrends Social
Instagram
NapoleonCat
7.3
Webtrends Social

Reporting/analytics

NapoleonCat
6.8
Webtrends Social
Campaign success analytics
NapoleonCat
5.5
Webtrends Social
Real-time tracking
NapoleonCat
8.2
Webtrends Social

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Jaeger Shaw | TrustRadius Reviewer

Webtrends Social

  • It provided strong metrics on followers, contest entries, and shares.
  • I could easily track the effectiveness of campaigns in reaching and engaging consumers. Beyond building hype around the product, it was easy to track goals metrics. I had access to every metric I needed to gauge campaign effectiveness.
  • The tools gave me fine-grained control over the look and feel making it very easy to match my company's branding.
Anonymous | TrustRadius Reviewer

Cons

NapoleonCat

  • Somewhat glitchy interface
  • Confusing
  • Explaining what different services are provided
Jaeger Shaw | TrustRadius Reviewer

Webtrends Social

  • The number of platforms it manages
  • Being able to use a wider range of media types
  • Learning curve could be improved upon for the UX
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NapoleonCat

No score
No answers yet
No answers on this topic

Webtrends Social

Webtrends Social 6.0
Based on 1 answer
Unfortunately, they changed the pricing structure and simultaneously offered less support. They did offer premium support, but it was very expensive
Anonymous | TrustRadius Reviewer

Support Rating

NapoleonCat

NapoleonCat 8.2
Based on 1 answer
Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
Jaeger Shaw | TrustRadius Reviewer

Webtrends Social

Webtrends Social 8.0
Based on 1 answer
They were fantastic. Highly responsive.
Anonymous | TrustRadius Reviewer

Online Training

NapoleonCat

No answers on this topic

Webtrends Social

They didn't have any at the time.
Anonymous | TrustRadius Reviewer

Implementation Rating

NapoleonCat

No score
No answers yet
No answers on this topic

Webtrends Social

Webtrends Social 10.0
Based on 1 answer
This was a very straightforward process. First, we customized the look and feel to make it just the way we wanted it. When we were done, we notified our rep who then did some work on their side before pushing the site live. This all worked flawlessly
Anonymous | TrustRadius Reviewer

Alternatives Considered

NapoleonCat

No other program we found allowed for multi-hashtag searching.
Jaeger Shaw | TrustRadius Reviewer

Webtrends Social

After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can get the job done at a better price point to warrant getting a tool for the department.
Anonymous | TrustRadius Reviewer

Return on Investment

NapoleonCat

  • Allowed us to engage users with a contest that otherwise would have been impossible or required different paramters
  • Easily track the 1000 contest entrees
Jaeger Shaw | TrustRadius Reviewer

Webtrends Social

  • Reduced hours per week resolving customer issues
  • Increased efficiency on engagement reporting
  • Is costly to recoup ROI
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NapoleonCat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webtrends Social

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

NapoleonCat
3.6
Webtrends Social
5.0

Likelihood to Renew

NapoleonCat
Webtrends Social
6.0

Support Rating

NapoleonCat
8.2
Webtrends Social
8.0

Implementation Rating

NapoleonCat
Webtrends Social
10.0

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