Net2Phone vs. OpenPhone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Net2Phone
Score 8.5 out of 10
N/A
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
$24.99
per month per user
OpenPhone
Score 9.5 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$13
per month per user
Pricing
Net2PhoneOpenPhone
Editions & Modules
Office
$24.99
per month per user
Office Pro
$26.99
per month per user
Office Power
$29.99
per month per user
Standard
$13
per month per user
Premium
$25
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
Net2PhoneOpenPhone
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing.
More Pricing Information
Community Pulse
Net2PhoneOpenPhone
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Net2PhoneOpenPhone
Call Management
Comparison of Call Management features of Product A and Product B
Net2Phone
8.0
1 Ratings
OpenPhone
9.1
7 Ratings
Call recording8.01 Ratings10.06 Ratings
Answering rules00 Ratings8.34 Ratings
Call park00 Ratings8.33 Ratings
Call screening00 Ratings9.85 Ratings
Message alerts00 Ratings9.25 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Net2Phone
-
Ratings
OpenPhone
9.2
3 Ratings
Hosted PBX00 Ratings9.52 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.73 Ratings
User templates00 Ratings7.52 Ratings
Call reports00 Ratings9.52 Ratings
Directory of employee names00 Ratings10.02 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Net2Phone
-
Ratings
OpenPhone
9.8
8 Ratings
Audio conferencing00 Ratings9.73 Ratings
Instant messaging00 Ratings10.08 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Net2Phone
-
Ratings
OpenPhone
9.4
8 Ratings
Mobile app for iOS00 Ratings9.58 Ratings
Mobile app for Android00 Ratings9.33 Ratings
User Ratings
Net2PhoneOpenPhone
Likelihood to Recommend
8.5
(2 ratings)
9.4
(8 ratings)
User Testimonials
Net2PhoneOpenPhone
Likelihood to Recommend
Net2Phone
As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.
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OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
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Pros
Net2Phone
  • Web Calling
  • Remote Access
  • Auto attendant
  • Unlimited International Calling
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OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
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Cons
Net2Phone
  • Sometimes I have faced trouble hearing the other person on the phone, so I had to disconnect and re-call.
  • Auto Attendant and Call Routing can be frustrating.
  • There should be an option to print text messages directly from my dashboard.
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OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
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Alternatives Considered
Net2Phone
Because of its various features like Unlimited calls / Remote access it makes it more compatible then it's counterparts. APart from that it has ot of UIs which no other application in the marlets provides. And when it comes to integration it has lot of options like salesforce/zoom/zoho etc. And there are no changes required for integration to your exisitng softwares/applications.
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OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
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Return on Investment
Net2Phone
  • A great user experience and easy to use interface.
  • Despite the low monthly costs, the quality of the calls is excellent.
  • For those who do not use Microsoft phone software, this can be problematic.
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OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
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