What users are saying about
125 Ratings
125 Ratings
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Score 7.4 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Talisma Social CRM
5.6
Customer data management / contact management
NetSuite CRM
8.7
Talisma Social CRM
8.0
Workflow management
NetSuite CRM
8.3
Talisma Social CRM
6.0
Territory management
NetSuite CRM
7.5
Talisma Social CRM
6.0
Opportunity management
NetSuite CRM
6.7
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Talisma Social CRM
3.0
Contract management
NetSuite CRM
6.7
Talisma Social CRM
4.0
Quote & order management
NetSuite CRM
8.5
Talisma Social CRM
5.0
Interaction tracking
NetSuite CRM
8.0
Talisma Social CRM
9.0
Channel / partner relationship management
NetSuite CRM
7.8
Talisma Social CRM
5.0

Customer Service & Support

NetSuite CRM
7.6
Talisma Social CRM
4.7
Case management
NetSuite CRM
8.1
Talisma Social CRM
3.0
Call center management
NetSuite CRM
7.1
Talisma Social CRM
5.0
Help desk management
NetSuite CRM
7.6
Talisma Social CRM
6.0

Marketing Automation

NetSuite CRM
7.8
Talisma Social CRM
4.0
Lead management
NetSuite CRM
8.0
Talisma Social CRM
5.0
Email marketing
NetSuite CRM
7.6
Talisma Social CRM
3.0

CRM Project Management

NetSuite CRM
8.4
Talisma Social CRM
6.0
Task management
NetSuite CRM
7.1
Talisma Social CRM
7.0
Billing and invoicing management
NetSuite CRM
8.6
Talisma Social CRM
4.0
Reporting
NetSuite CRM
9.4
Talisma Social CRM
7.0

CRM Reporting & Analytics

NetSuite CRM
7.9
Talisma Social CRM
5.7
Forecasting
NetSuite CRM
8.3
Talisma Social CRM
5.0
Pipeline visualization
NetSuite CRM
7.0
Talisma Social CRM
3.0
Customizable reports
NetSuite CRM
8.3
Talisma Social CRM
9.0

Customization

NetSuite CRM
8.2
Talisma Social CRM
6.3
Custom fields
NetSuite CRM
8.7
Talisma Social CRM
9.0
Custom objects
NetSuite CRM
8.7
Talisma Social CRM
8.0
Scripting environment
NetSuite CRM
8.1
Talisma Social CRM
3.0
API for custom integration
NetSuite CRM
7.4
Talisma Social CRM
5.0

Security

NetSuite CRM
8.2
Talisma Social CRM
5.5
Single sign-on capability
NetSuite CRM
7.5
Talisma Social CRM
2.0
Role-based user permissions
NetSuite CRM
8.8
Talisma Social CRM
9.0

Social CRM

NetSuite CRM
7.0
Talisma Social CRM
4.0
Social data
NetSuite CRM
6.6
Talisma Social CRM
5.0
Social engagement
NetSuite CRM
7.4
Talisma Social CRM
3.0

Integrations with 3rd-party Software

NetSuite CRM
7.4
Talisma Social CRM
3.5
Marketing automation
NetSuite CRM
7.4
Talisma Social CRM
4.0
Compensation management
NetSuite CRM
7.4
Talisma Social CRM
3.0

Platform

NetSuite CRM
6.3
Talisma Social CRM
4.0
Mobile access
NetSuite CRM
6.3
Talisma Social CRM
4.0

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Talisma Social CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Talisma Social CRM
4.0

Likelihood to Renew

NetSuite CRM
6.5
Talisma Social CRM

Usability

NetSuite CRM
7.5
Talisma Social CRM

Support Rating

NetSuite CRM
7.8
Talisma Social CRM

Online Training

NetSuite CRM
6.7
Talisma Social CRM

Implementation Rating

NetSuite CRM
5.9
Talisma Social CRM

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