NetSuite ERP Review
November 03, 2023
NetSuite ERP Review
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with NetSuite ERP
We're implementing, and we're going from multiple systems all to NetSuite, and so we have one subsidiary on there. We're going live next month with a new subsidiary and next year with no subsidiary. And basically, we run our CRM out of there. We run manufacturing control out of there. We run our RPM out of there. And obviously our financials. The business process that NetSuite addresses is just better reporting and getting analytics out of our sales process and what items are selling on our e-commerce website versus which ones are not selling and what the margins are on those. I get better visibility through the data analytics warehouse on that part, and that's what solves our scope. Essentially we use it to run our whole company and so we go from the customer sale all the way to fulfillment to paying our people. It's used for everything.
- NetSuite does analytics very well.
- They do reporting very well. I love the ability to have control over how the information flows through my NetSuite, my user roles, and my responsibilities. I can assign certain tasks to certain people, and they do that and then also have the control to approve that and make sure it's done correctly.
- Just being able to drill down into a particular GL account or into a particular line item and see what really makes that up and what's driving our certain costs.
- Certain exports out of the system. There are some pages that you can export to Excel and some pages you can't, I don't know why. So it seems like it should be all functionalities there.
- Some of the bank feeds have broken quite a bit and I'm not sure why. So we have to constantly go in there and readjust that on the reconciliation tab. I know that's new and robust and it's going well. It's more of taking out GL data instead of what's remaining in that account. As far as if I'm looking at a rec for a particular asset, I know there's GL data that goes through there. What I want to know is what's the balance in that account made up of as far as what's remaining there. So that's the kind of stuff I would buy with advice.
- It's not cheap. We implement a lot of NetSuite subsidiaries, and so each one of those is expensive as well. So that's the downside of it. It's an investment into the company as well, but it's not a cheap investment. So I think that's the only side of it. Some of the other systems we have have been cheaper but not as good.
Do you think NetSuite ERP delivers good value for the price?
Yes
Are you happy with NetSuite ERP's feature set?
Yes
Did NetSuite ERP live up to sales and marketing promises?
Yes
Did implementation of NetSuite ERP go as expected?
Yes
Would you buy NetSuite ERP again?
Yes