NetSupport Manager vs. NetSupport Service Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetSupport Manager
Score 9.0 out of 10
N/A
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.N/A
NetSupport Service Desk
Score 0.0 out of 10
N/A
NetSupport Service Desk is an ITSM solution, supporting incident and user problem management, service level management, and related issues.N/A
Pricing
NetSupport ManagerNetSupport Service Desk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NetSupport ManagerNetSupport Service Desk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NetSupport ManagerNetSupport Service Desk
Top Pros

No answers on this topic

Top Cons

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Features
NetSupport ManagerNetSupport Service Desk
Remote Administration
Comparison of Remote Administration features of Product A and Product B
NetSupport Manager
10.0
1 Ratings
19% above category average
NetSupport Service Desk
-
Ratings
Screen sharing10.01 Ratings00 Ratings
File transfer10.01 Ratings00 Ratings
Instant message10.01 Ratings00 Ratings
Secure remote access with Smart Card authentication10.01 Ratings00 Ratings
Access to sleeping/powered-off computers10.01 Ratings00 Ratings
Remote management of servers & workstations10.01 Ratings00 Ratings
Remote Active Directory® management10.01 Ratings00 Ratings
Centralized management dashboard10.01 Ratings00 Ratings
Annotations10.01 Ratings00 Ratings
Monitoring and Alerts10.01 Ratings00 Ratings
Multi-platform remote control10.01 Ratings00 Ratings
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User Ratings
NetSupport ManagerNetSupport Service Desk
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
NetSupport ManagerNetSupport Service Desk
Likelihood to Recommend
NetSupport
It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
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NetSupport
No answers on this topic
Pros
NetSupport
  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
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NetSupport
No answers on this topic
Cons
NetSupport
  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
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NetSupport
No answers on this topic
Alternatives Considered
NetSupport
I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
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NetSupport
No answers on this topic
Return on Investment
NetSupport
  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
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NetSupport
No answers on this topic
ScreenShots