NetSupport Service Desk vs. TOPdesk
NetSupport Service Desk vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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NetSupport Service Desk | N/A | NetSupport Service Desk is an ITSM solution, supporting incident and user problem management, service level management, and related issues. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
NetSupport Service Desk | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
NetSupport Service Desk | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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NetSupport Service Desk | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NetSupport Service Desk | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
NetSupport Service Desk | TOPdesk | |
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Likelihood to Recommend | NetSupport No answers on this topic | TOPdesk |
Pros | NetSupport No answers on this topic | TOPdesk |
Cons | NetSupport No answers on this topic | TOPdesk |
Likelihood to Renew | NetSupport No answers on this topic | TOPdesk |
Usability | NetSupport No answers on this topic | TOPdesk |
Reliability and Availability | NetSupport No answers on this topic | TOPdesk |
Performance | NetSupport No answers on this topic | TOPdesk |
Support Rating | NetSupport No answers on this topic | TOPdesk |
In-Person Training | NetSupport No answers on this topic | TOPdesk |
Online Training | NetSupport No answers on this topic | TOPdesk |
Implementation Rating | NetSupport No answers on this topic | TOPdesk |
Alternatives Considered | NetSupport No answers on this topic | TOPdesk |
Scalability | NetSupport No answers on this topic | TOPdesk |
Return on Investment | NetSupport No answers on this topic | TOPdesk |
ScreenShots |