What users are saying about
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Top Rated
156 Ratings
3 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

SysKit

The product is second to none in providing an accurate and detailed view of a SharePoint farm, its composition, and its configuration. It is an essential tool for discovery purposes, and it should be used anytime business continuity and disaster recover plans/documentations are being prepared.Since SharePoint doesn't include a "farm clone" method, SPDocKit provides the next best thing in attempts to replicate configuration. It can also be used as a Q&A checkpoint through the use of farm snapshots to highlight differences that exist between two or more environments.
Sean McDonough | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
SysKit
Application monitoring
New Relic
9.2
SysKit
Database monitoring
New Relic
8.1
SysKit
Threshold alerts
New Relic
8.6
SysKit
Predictive capabilities
New Relic
6.4
SysKit
Application performance management console
New Relic
8.1
SysKit
Collaboration tools
New Relic
6.5
SysKit
Out-of-the box templates to monitor applications
New Relic
7.5
SysKit
Application dependency mapping and thresholding
New Relic
7.4
SysKit
Virtualization monitoring
New Relic
7.7
SysKit
Server availability and performance monitoring
New Relic
8.5
SysKit
Server usage monitoring and capacity forecasting
New Relic
7.9
SysKit
IT Asset Discovery
New Relic
6.3
SysKit

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

SysKit

  • Discovery. When trying to learn the ins and outs of an unfamiliar SharePoint farm configuration, SPDocKit creates a complete and accurate picture.
  • Documentation. Documenting farm configurations manually is a very time and labor intensive process, so I turn to SPDocKit to automate the process for me.
  • Change Tracking. SPDocKit can take a series of farm snapshots over time, and it can highlight and track differences in configuration and settings from snapshot to snapshot.
Sean McDonough | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

SysKit

  • Cloud Readiness. Unfortunately, SPDocKit cannot run against SharePoint Online (SPO) environments due to its reliance on server APIs that aren't exposed in the cloud.
  • Variations. SPDocKit exists in a number of forms for licensing purposes, and not all versions are equivalent. It's sometimes difficult to know what version of the product houses the feature that I want to use, as well as whether or not I'm licensed for it.
Sean McDonough | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

SysKit

SysKit 10.0
Based on 1 answer
SysKit support is second to none. On occasions where I've had questions about any aspect of SPDocKit, I've reached out to SysKit through available channels and usually gotten back a detailed and helpful answer within 24 hours of my request submission. They're also very friendly and supply more information that may be related to my inquiry or problem. I never feel like customer support is an afterthought with SysKit.
Sean McDonough | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

SysKit

I am unaware of any other product on the market that does what SysKit SPDocKit does. SPDocKit has certainly been doing it the longest, and it offers a unique value proposition and set of capabilities.
Sean McDonough | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

SysKit

  • The product cost may appear large, but when you compare the cost and reuse of the product to what it would cost in time and effort to carry out its functions manually, the cost is truly a drop in the bucket.
  • Since I operate as a consultant, I consider the SysKit SPDocKit tool essential to the work I do. It allows me to go into new environments, generate a farm report, and use that report as something I provide to the client - as well as for my own purposes.
Sean McDonough | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Additional Pricing Details

SysKit

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SysKit Editions & Modules

Edition
Standard$2991
Professional$4491
Enterprise$6491
  1. per server
Additional Pricing Details

Rating Summary

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