What users are saying about
3 Ratings
15 Ratings
3 Ratings
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Score 7.5 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Newired

Newired is helpful in the on-boarding process for new staff. It does take time to get the system set up properly for all of the different applications that we use on a daily basis, but I believe that overall it cuts down on the time it takes to train people, especially as we are growing a lot and welcoming many new staff members. Some staff members are still reluctant to use it though, or prefer to try to figure things out themselves or speak with a supervisor.
Anonymous | TrustRadius Reviewer

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Newired
NICE Satmetrix
8.0
Survey templates
Newired
NICE Satmetrix
8.0
Themes
Newired
NICE Satmetrix
8.0
Custom logo/branding
Newired
NICE Satmetrix
8.0

Survey Content

Newired
NICE Satmetrix
8.0
Changes to live survey
Newired
NICE Satmetrix
8.0
Question design help
Newired
NICE Satmetrix
8.0
Multiple question types
Newired
NICE Satmetrix
8.0

Survey Logic

Newired
NICE Satmetrix
8.0
Survey logic flexibility
Newired
NICE Satmetrix
8.0

Survey Reporting & Analytics

Newired
NICE Satmetrix
8.0
Response tracking
Newired
NICE Satmetrix
8.0
Data export
Newired
NICE Satmetrix
8.0
Standard reports
Newired
NICE Satmetrix
8.0
Custom reports
Newired
NICE Satmetrix
8.0
Analytics
Newired
NICE Satmetrix
8.0

Survey Administration & Security

Newired
NICE Satmetrix
8.0
Access controls
Newired
NICE Satmetrix
8.0
Compliance
Newired
NICE Satmetrix
8.0

Pros

Newired

  • User-friendly interface, even for people who are not so comfortable with new technology
  • Makes the on-boarding process for new staff members more streamlined
  • Helps integrate different types of systems across departments
Anonymous | TrustRadius Reviewer

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Cons

Newired

  • Some of the systems we use are outdated or customized for us, and these don't interface as well with Newired
  • Sometimes new staff are reluctant to use Newired because it is yet another new application
  • Easier integration with Google systems would be appreciated
Anonymous | TrustRadius Reviewer

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Likelihood to Renew

Newired

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Newired

Newired is the first digital adoption product that we have used, although we did consider other options in the selection process. Newired was competitively priced and we liked the user interface – it seemed easy to use and relatively simple to set up. Overall, we are happy with Newired so far.
Anonymous | TrustRadius Reviewer

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Return on Investment

Newired

  • Newired has increased capacity by cutting down on the time it takes to train new employees
  • Allowed us to review usage and efficacy of systems
  • Integrate systems across different departments and platforms
Anonymous | TrustRadius Reviewer

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Screenshots

Pricing Details

Newired

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 6,480.00*

* per year

Newired Editions & Modules

On-premise Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
SaaS Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
Additional Pricing Details
The application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Newired
7.0
NICE Satmetrix
4.0

Likelihood to Renew

Newired
NICE Satmetrix
5.1

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