NextGen Healthcare EHR vs. Practice Fusion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NextGen Healthcare EHR
Score 8.2 out of 10
N/A
NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text,…N/A
Practice Fusion
Score 2.7 out of 10
N/A
N/A
$149
per month per provider with a required annual commitment
Pricing
NextGen Healthcare EHRPractice Fusion
Editions & Modules
No answers on this topic
3 signing staff licenses & unlimited non-signing staff licenses
$149
per month per provider with a required annual commitment
Offerings
Pricing Offerings
NextGen Healthcare EHRPractice Fusion
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NextGen Healthcare EHRPractice Fusion
Considered Both Products
NextGen Healthcare EHR
Chose NextGen Healthcare EHR
Ability to customize and set up external APIs and Interfaces.
Practice Fusion
Chose Practice Fusion
NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.
Top Pros
Top Cons
Features
NextGen Healthcare EHRPractice Fusion
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
NextGen Healthcare EHR
7.7
27 Ratings
2% above category average
Practice Fusion
8.2
4 Ratings
8% above category average
Real-time eligibility verification8.726 Ratings10.01 Ratings
Claims management6.227 Ratings10.01 Ratings
Coding7.924 Ratings10.03 Ratings
Patient billing8.525 Ratings10.01 Ratings
Financial Reporting7.125 Ratings1.02 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
NextGen Healthcare EHR
8.7
20 Ratings
10% above category average
Practice Fusion
5.2
7 Ratings
41% below category average
Rule-based scheduling8.01 Ratings5.05 Ratings
Automated appointment reminders8.420 Ratings8.06 Ratings
Automated patient check-in9.01 Ratings5.05 Ratings
Multi-location support9.01 Ratings7.23 Ratings
Calendar interface9.015 Ratings1.07 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
NextGen Healthcare EHR
7.3
27 Ratings
1% above category average
Practice Fusion
6.4
7 Ratings
12% below category average
Charting / document management8.027 Ratings7.07 Ratings
Templates7.626 Ratings6.06 Ratings
Patient portal6.626 Ratings7.14 Ratings
Mobile/tablet support6.619 Ratings9.94 Ratings
Fax integration7.01 Ratings10.04 Ratings
Integration with other EMR and PM systems8.218 Ratings7.73 Ratings
Workflow automation5.01 Ratings1.04 Ratings
Speech recognition7.618 Ratings9.01 Ratings
Customization8.024 Ratings1.06 Ratings
E-prescribing8.425 Ratings5.06 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
NextGen Healthcare EHR
7.7
27 Ratings
8% below category average
Practice Fusion
7.2
7 Ratings
14% below category average
HIPAA compliance9.027 Ratings5.07 Ratings
Role-based permission levels6.01 Ratings4.06 Ratings
Data backups and redundancy9.01 Ratings9.84 Ratings
Local mode / networking failsafe7.01 Ratings9.93 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
NextGen Healthcare EHR
6.8
27 Ratings
11% below category average
Practice Fusion
2.7
7 Ratings
95% below category average
Task tracking6.01 Ratings6.04 Ratings
Specialty-specific workflows6.01 Ratings1.05 Ratings
Multi-office / multi-physician capabilities8.527 Ratings1.05 Ratings
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NextGen Healthcare EHRPractice Fusion
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Score 9.4 out of 10
Medium-sized Companies
CareLogic EHR
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
Epic
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
NextGen Healthcare EHRPractice Fusion
Likelihood to Recommend
8.3
(28 ratings)
1.0
(8 ratings)
Usability
7.8
(22 ratings)
3.0
(1 ratings)
Availability
-
(0 ratings)
1.0
(1 ratings)
Performance
7.0
(1 ratings)
1.0
(1 ratings)
Support Rating
1.8
(1 ratings)
9.0
(1 ratings)
User Testimonials
NextGen Healthcare EHRPractice Fusion
Likelihood to Recommend
NextGen Healthcare
Nextgen Healthcare EHR is an all-in-one software, to appointment schedule, check in and check out through the visit, providers creating the record of the visit, however if Nextgen would allow unlimited characters in the provider template the record created would be more beneficial, accepting payments, to billing the encounter and posting the insurance payments electronically.
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Practice Fusion
The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.
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Pros
NextGen Healthcare
  • NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
  • With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
  • I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
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Practice Fusion
  • Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
  • Charting- Very detailed integration for charting.
  • Reporting- We really enjoy the reports we can pull from within the software.
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Cons
NextGen Healthcare
  • NextGen completely misses the mark for ASCs, especially multispecialty.
  • NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
  • NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.
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Practice Fusion
  • Have Physician Assistant as a provider status.
  • Make the notes section of each patients account displays towards the top of page and not the bottom.
Read full review
Usability
NextGen Healthcare
The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.
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Practice Fusion
In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.
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Performance
NextGen Healthcare
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
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Practice Fusion
No answers on this topic
Support Rating
NextGen Healthcare
Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
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Practice Fusion
We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.
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Alternatives Considered
NextGen Healthcare
NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
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Practice Fusion
NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.
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Return on Investment
NextGen Healthcare
  • While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.
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Practice Fusion
  • PRO -- I know now what I need in an EMR/EHR
  • CONS -- They have overcharged me and it has cost me money
  • CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
  • CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with
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ScreenShots

NextGen Healthcare EHR Screenshots

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