NICE CXone vs. Touchpoint MX
NICE CXone vs. Touchpoint MX
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Touchpoint MX | N/A | Touchpoint MX is an Omni-channel Marketing platform that helps businesses engage customers with marketing campaigns. The solution supports Loyalty, Auctions, Promotions, Surveys, Mobile, Web and Email. The solution aims to help users reduce churn, retain existing customers, increase ROI. Having many disparate systems and no single source of truth for customers can be hard to manage. Touchpoint MX takes care of that issue, and boasts using targeting based on customer behaviours at a fraction of… | N/A |
NICE CXone | Touchpoint MX | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | Touchpoint MX | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
NICE CXone | Touchpoint MX | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
NICE CXone | Touchpoint MX | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Vbout Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Touchpoint MX | |
---|---|---|
Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.8 (5 ratings) | - (0 ratings) |
In-Person Training | 3.0 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Touchpoint MX | |
---|---|---|
Likelihood to Recommend | NICE Systems | Touchpoint Group No answers on this topic |
Pros | NICE Systems | Touchpoint Group No answers on this topic |
Cons | NICE Systems | Touchpoint Group No answers on this topic |
Likelihood to Renew | NICE Systems | Touchpoint Group No answers on this topic |
Usability | NICE Systems | Touchpoint Group No answers on this topic |
Reliability and Availability | NICE Systems | Touchpoint Group No answers on this topic |
Performance | NICE Systems | Touchpoint Group No answers on this topic |
Support Rating | NICE Systems | Touchpoint Group No answers on this topic |
In-Person Training | NICE Systems | Touchpoint Group No answers on this topic |
Online Training | NICE Systems | Touchpoint Group No answers on this topic |
Implementation Rating | NICE Systems | Touchpoint Group No answers on this topic |
Alternatives Considered | NICE Systems | Touchpoint Group No answers on this topic |
Scalability | NICE Systems | Touchpoint Group No answers on this topic |
Return on Investment | NICE Systems | Touchpoint Group No answers on this topic |
ScreenShots | NICE CXone Screenshots | Touchpoint MX Screenshots |