NICE CXone vs. SHL
NICE CXone vs. SHL
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
SHL | N/A | SHL Products aim to provide the user the ultimate view of potential with SHL’s portfolio of assessments and interview technology. They provide precise people answers needed with SHL’s products, including pioneering personality tests, behavioral and skills assessments, coding and language simulations, 360° feedback, AI-powered video interviews, and virtual assessment and development centers. SHL products have been designed to produce highly reusable data and to enhance all stages of the… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | SHL | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | SHL | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Renaissance Accelerated Reader Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Renaissance Accelerated Reader Score 9.6 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Renaissance Accelerated Reader Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | SHL | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.8 (5 ratings) | - (0 ratings) |
In-Person Training | 3.0 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | SHL | |
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Likelihood to Recommend | NICE Systems | SHL Global Management No answers on this topic |
Pros | NICE Systems | SHL Global Management No answers on this topic |
Cons | NICE Systems | SHL Global Management No answers on this topic |
Likelihood to Renew | NICE Systems | SHL Global Management No answers on this topic |
Usability | NICE Systems | SHL Global Management No answers on this topic |
Reliability and Availability | NICE Systems | SHL Global Management No answers on this topic |
Performance | NICE Systems | SHL Global Management No answers on this topic |
Support Rating | NICE Systems | SHL Global Management No answers on this topic |
In-Person Training | NICE Systems | SHL Global Management No answers on this topic |
Online Training | NICE Systems | SHL Global Management No answers on this topic |
Implementation Rating | NICE Systems | SHL Global Management No answers on this topic |
Alternatives Considered | NICE Systems | SHL Global Management No answers on this topic |
Scalability | NICE Systems | SHL Global Management No answers on this topic |
Return on Investment | NICE Systems | SHL Global Management No answers on this topic |
ScreenShots | NICE CXone Screenshots |