NICE CXone vs. TelebuHub
NICE CXone vs. TelebuHub
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
TelebuHub | N/A | TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
NICE CXone | TelebuHub | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | TelebuHub | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | TelebuHub | |
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Likelihood to Recommend | 8.4 (578 ratings) | 9.5 (3 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.4 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | TelebuHub | |
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Likelihood to Recommend | NICE Systems | Telebu Communications |
Pros | NICE Systems | Telebu Communications |
Cons | NICE Systems | Telebu Communications |
Likelihood to Renew | NICE Systems | Telebu Communications No answers on this topic |
Usability | NICE Systems | Telebu Communications No answers on this topic |
Reliability and Availability | NICE Systems | Telebu Communications No answers on this topic |
Performance | NICE Systems | Telebu Communications No answers on this topic |
Support Rating | NICE Systems | Telebu Communications No answers on this topic |
In-Person Training | NICE Systems | Telebu Communications No answers on this topic |
Online Training | NICE Systems | Telebu Communications No answers on this topic |
Implementation Rating | NICE Systems | Telebu Communications No answers on this topic |
Alternatives Considered | NICE Systems | Telebu Communications No answers on this topic |
Scalability | NICE Systems | Telebu Communications No answers on this topic |
Return on Investment | NICE Systems | Telebu Communications |
ScreenShots | NICE CXone Screenshots |