What users are saying about
15 Ratings
3 Ratings
15 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Novi Survey
6.3
Survey templates
NICE Satmetrix
8.0
Novi Survey
6.0
Themes
NICE Satmetrix
8.0
Novi Survey
6.0
Custom logo/branding
NICE Satmetrix
8.0
Novi Survey
7.0

Survey Content

NICE Satmetrix
8.0
Novi Survey
8.7
Changes to live survey
NICE Satmetrix
8.0
Novi Survey
9.0
Question design help
NICE Satmetrix
8.0
Novi Survey
9.0
Multiple question types
NICE Satmetrix
8.0
Novi Survey
8.0

Survey Logic

NICE Satmetrix
8.0
Novi Survey
9.0
Survey logic flexibility
NICE Satmetrix
8.0
Novi Survey
9.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
Novi Survey
8.6
Response tracking
NICE Satmetrix
8.0
Novi Survey
9.0
Data export
NICE Satmetrix
8.0
Novi Survey
9.0
Standard reports
NICE Satmetrix
8.0
Novi Survey
9.0
Custom reports
NICE Satmetrix
8.0
Novi Survey
9.0
Analytics
NICE Satmetrix
8.0
Novi Survey
7.0

Survey Administration & Security

NICE Satmetrix
8.0
Novi Survey
8.0
Access controls
NICE Satmetrix
8.0
Novi Survey
8.0
Compliance
NICE Satmetrix
8.0
Novi Survey
8.0

Survey Distribution

NICE Satmetrix
Novi Survey
7.0
Respondent restrictions
NICE Satmetrix
Novi Survey
7.0

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Novi Survey

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Novi Survey
8.0

Likelihood to Renew

NICE Satmetrix
5.1
Novi Survey

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