56 Ratings
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Score 8.6 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nimble
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
Nimble
9.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workflow management
Nimble
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
Nimble
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
Nimble
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
Nimble
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Contract management
Nimble
5.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Quote & order management
Nimble
6.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
Nimble
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
Nimble
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7

Customer Service & Support

Nimble
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
Nimble
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
Nimble
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
Nimble
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

Nimble
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
Nimble
7.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
Nimble
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

Nimble
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
Nimble
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Billing and invoicing management
Nimble
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Reporting
Nimble
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

Nimble
6.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
Nimble
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
Nimble
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
Nimble
4.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Customization

Nimble
6.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Custom fields
Nimble
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
Nimble
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
Nimble
6.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
API for custom integration
Nimble
5.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1

Security

Nimble
5.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
Nimble
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
Nimble
4.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

Social CRM

Nimble
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
Nimble
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
Nimble
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

Nimble
6.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
Nimble
6.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
Nimble
6.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

Nimble
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
Nimble
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Nimble

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Nimble

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Nimble

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Nimble

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nimble
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

Nimble
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

Nimble
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

Nimble
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

Nimble
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

Nimble
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

Nimble
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Implementation Rating

Nimble
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

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