What users are saying about
18 Ratings
6 Ratings
18 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

Scrutinizer

If you need a network security forensic tool, this is a great fit. Scrutinizer collects everything you have configured as a target without losing data. If you need an in-depth analysis of your network flows, as in who is doing what with what this is a good fit. Scrutinizer translates a massive about of data into readable tables and reports.
Mike Maner | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
Scrutinizer
Remote monitoring
NinjaRMM
9.6
Scrutinizer
Network device monitoring
NinjaRMM
5.2
Scrutinizer
Multiple Server Monitoring
NinjaRMM
8.9
Scrutinizer
Multi-device monitoring
NinjaRMM
8.5
Scrutinizer
Automated alerts and notifications
NinjaRMM
9.3
Scrutinizer

Management Tasks

NinjaRMM
8.0
Scrutinizer
Patch Management
NinjaRMM
7.3
Scrutinizer
Service configuration management
NinjaRMM
6.9
Scrutinizer
Software and hardware inventory
NinjaRMM
8.8
Scrutinizer
Policy-based automation
NinjaRMM
8.9
Scrutinizer

Reporting

NinjaRMM
6.2
Scrutinizer
Performance data reports
NinjaRMM
7.3
Scrutinizer
Customizable reporting
NinjaRMM
7.0
Scrutinizer
Data visualization
NinjaRMM
5.9
Scrutinizer
Risk analysis
NinjaRMM
4.6
Scrutinizer

Security

NinjaRMM
7.9
Scrutinizer
Data backup and recovery
NinjaRMM
6.8
Scrutinizer
Antivirus and malware management
NinjaRMM
8.1
Scrutinizer
Adinistraor access control
NinjaRMM
8.8
Scrutinizer

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

Scrutinizer

  • Netflow collection, organization and presentation
  • Reporting, scheduled reporting and historical reporting are amazing
  • Security analytics are particularly useful.
Anonymous | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

Scrutinizer

  • The free version has some limitations that make an accurate evaluation difficult, every day at midnight the data is flushed and you start over.
  • If you are purchasing the appliance, you won't have admin access to it.
  • Reporting could use some polished graphics and advance filtering features.
Mike Maner | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Scrutinizer

No score
No answers yet
No answers on this topic

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Scrutinizer

Scrutinizer 7.0
Based on 1 answer
Support is support, they are either there or they are not. Scrutinizer support has been there every time I've needed them. They rely a bit too much on email correspondence, sometimes I want a voice to tell me what to do, and fast
Mike Maner | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Scrutinizer

Scrutinizer seems to have more functionality for less money, time to setup and easy of use is also a huge factor in choosing Scrutinizer over other products
Anonymous | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

Scrutinizer

  • Troubleshooting Bandwidth or user specific issues is a breeze now.
  • Long time historical flows are essential for troubleshooting and reporting.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Scrutinizer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
Scrutinizer
7.4

Usability

NinjaRMM
8.0
Scrutinizer

Support Rating

NinjaRMM
9.4
Scrutinizer
7.0

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