What users are saying about
1 Ratings
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Score 8 out of 100
3 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

Prime Suite EHR (Discontinued)

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

EHR 24/7
5.0
Prime Suite EHR (Discontinued)
8.0
Financial Reporting
EHR 24/7
5.0
Prime Suite EHR (Discontinued)
Coding
EHR 24/7
Prime Suite EHR (Discontinued)
8.0

Patient Scheduling

EHR 24/7
8.5
Prime Suite EHR (Discontinued)
10.0
Rule-based scheduling
EHR 24/7
9.0
Prime Suite EHR (Discontinued)
Automated appointment reminders
EHR 24/7
8.0
Prime Suite EHR (Discontinued)
9.9
Multi-location support
EHR 24/7
Prime Suite EHR (Discontinued)
10.0

Medical Security and Privacy

EHR 24/7
8.0
Prime Suite EHR (Discontinued)
9.8
HIPAA compliance
EHR 24/7
8.0
Prime Suite EHR (Discontinued)
9.6
Role-based permission levels
EHR 24/7
8.0
Prime Suite EHR (Discontinued)
9.6
Data backups and redundancy
EHR 24/7
Prime Suite EHR (Discontinued)
10.0
Local mode / networking failsafe
EHR 24/7
Prime Suite EHR (Discontinued)
10.0

Workflow and Scale

EHR 24/7
7.0
Prime Suite EHR (Discontinued)
9.6
Multi-office / multi-physician capabilities
EHR 24/7
7.0
Prime Suite EHR (Discontinued)
8.9
Task tracking
EHR 24/7
Prime Suite EHR (Discontinued)
10.0
Specialty-specific workflows
EHR 24/7
Prime Suite EHR (Discontinued)
10.0

Electronic Medical Records

EHR 24/7
Prime Suite EHR (Discontinued)
6.6
Charting / document management
EHR 24/7
Prime Suite EHR (Discontinued)
7.9
Templates
EHR 24/7
Prime Suite EHR (Discontinued)
6.8
Patient portal
EHR 24/7
Prime Suite EHR (Discontinued)
7.8
Mobile/tablet support
EHR 24/7
Prime Suite EHR (Discontinued)
3.1
Integration with other EMR and PM systems
EHR 24/7
Prime Suite EHR (Discontinued)
5.0
E-prescribing
EHR 24/7
Prime Suite EHR (Discontinued)
9.0

Pros

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

Prime Suite EHR (Discontinued)

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
Andrew McClean | TrustRadius Reviewer

Cons

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

Prime Suite EHR (Discontinued)

  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
David Judice | TrustRadius Reviewer

Support Rating

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

Prime Suite EHR (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

EHR 24/7

No answers on this topic

Prime Suite EHR (Discontinued)

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
Anonymous | TrustRadius Reviewer

Return on Investment

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

Prime Suite EHR (Discontinued)

No answers on this topic

Pricing Details

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Prime Suite EHR (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

EHR 24/7
8.0
Prime Suite EHR (Discontinued)
5.7

Support Rating

EHR 24/7
6.0
Prime Suite EHR (Discontinued)

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