What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 5 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
RedHorse CRM
9.1
Customer data management / contact management
Oncontact
5.0
RedHorse CRM
9.1
Workflow management
Oncontact
4.5
RedHorse CRM
9.1
Territory management
Oncontact
5.0
RedHorse CRM
9.1
Opportunity management
Oncontact
5.5
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
RedHorse CRM
9.1
Contract management
Oncontact
4.0
RedHorse CRM
9.1
Quote & order management
Oncontact
4.0
RedHorse CRM
9.1
Interaction tracking
Oncontact
4.5
RedHorse CRM
9.1
Channel / partner relationship management
Oncontact
5.0
RedHorse CRM

Customer Service & Support

Oncontact
3.7
RedHorse CRM
8.2
Case management
Oncontact
5.5
RedHorse CRM
9.1
Call center management
Oncontact
4.5
RedHorse CRM
6.4
Help desk management
Oncontact
1.0
RedHorse CRM
9.1

Marketing Automation

Oncontact
8.5
RedHorse CRM
8.6
Lead management
Oncontact
8.0
RedHorse CRM
8.2
Email marketing
Oncontact
9.0
RedHorse CRM
9.1

CRM Project Management

Oncontact
9.0
RedHorse CRM
9.1
Task management
Oncontact
9.0
RedHorse CRM
9.1
Reporting
Oncontact
9.0
RedHorse CRM
9.1
Billing and invoicing management
Oncontact
RedHorse CRM
9.1

CRM Reporting & Analytics

Oncontact
8.7
RedHorse CRM
7.3
Forecasting
Oncontact
9.0
RedHorse CRM
8.2
Pipeline visualization
Oncontact
8.0
RedHorse CRM
4.5
Customizable reports
Oncontact
9.0
RedHorse CRM
9.1

Customization

Oncontact
5.0
RedHorse CRM
8.6
Custom fields
Oncontact
4.5
RedHorse CRM
9.1
Custom objects
Oncontact
4.5
RedHorse CRM
9.1
Scripting environment
Oncontact
4.0
RedHorse CRM
9.1
API for custom integration
Oncontact
7.0
RedHorse CRM
7.3

Security

Oncontact
10.0
RedHorse CRM
9.1
Single sign-on capability
Oncontact
10.0
RedHorse CRM
Role-based user permissions
Oncontact
10.0
RedHorse CRM
9.1

Social CRM

Oncontact
7.0
RedHorse CRM
6.4
Social data
Oncontact
7.0
RedHorse CRM
6.4
Social engagement
Oncontact
7.0
RedHorse CRM
6.4

Integrations with 3rd-party Software

Oncontact
7.0
RedHorse CRM
6.8
Marketing automation
Oncontact
7.0
RedHorse CRM
9.1
Compensation management
Oncontact
RedHorse CRM
4.5

Platform

Oncontact
8.0
RedHorse CRM
7.3
Mobile access
Oncontact
8.0
RedHorse CRM
7.3

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

Likelihood to Recommend

Oncontact
5.0
RedHorse CRM
9.1

Likelihood to Renew

Oncontact
10.0
RedHorse CRM

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