OneSite Leasing and Rents vs. TORCHx (discontinued)

OneSite Leasing and Rents is great for a decent-sized portfolio for all property management industries. While I currently use it for the Student Housing sector, I could see it doing the same functions in a Conventional and/or Senior space. I would not say OneSite is suitable for small property management businesses.

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Perfect for simple to sophisticated searches

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• Keeps accurate records.

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• Customizable community pages
• Idx drip campaigns
• Very robust crm
• Library of scripts and drips
• Very appealing looking site

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• Limited accessibility - Various functions are only available through Internet Explorer.
• Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
• Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.

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• I would like to see in support chat bot feature return

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The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.

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I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.

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More robust crm

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• Increased efficiency
• Difficult to learn for some
• Increased costs: They charge per unit per month for absolutely everything.

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• Several testimonials and compliments
• Mobile optimized
• Customizable

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