OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Pricing
OpenPhone
Editions & Modules
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
OpenPhone
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
Discounts available for annual pricing.
More Pricing Information
Community Pulse
OpenPhone
Considered Both Products
OpenPhone
Verified User
Professional
Chose OpenPhone
Google is not my favorite business, and they have a reputation for suddenly shutting services down. I migrated to OpenPhone from Google Voice because of this worry. However, after over a year of dealing with OpenPhone problems, I wish had just stayed with Google Voice.
Verified User
Executive
Chose OpenPhone
The OpenPhone UI was exactly what we were looking for. Seemed to be the most intuitive and at a great price for the features that we were looking for. We have a unique model, so there weren't too many services that provided the exact features that we needed. OpenPhone seemed to …
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone …
I tried 3 other virtual phone services before I found OpenPhone. None of them were as well designed or easy to use as OpenPhone, and some were not reliable. All were more expensive. Some fell short on service...try as I might I couldn't get them to switch my existing number …
OpenPhone is just as good, if not better than all the big boys, and gives you premium features at no extra cost. You cannot beat their amazing price and if you give them a shot, you will be glad you did. Why pay $40-50/mo for a business line in 2022? The world has changed, get …
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
In my experience, App features are buggy and confusing, and they often don't match the descriptions and screenshots in their documentation. In fact, many of their help links go to 404 "page not found" errors. In my experience, there are frequent outages and quality issues. My customers prefer to talk to me on a different line, because they find it difficult to understand me on OpenPhone.
In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
In my experience, Billing lacks transparency, and they have made billing errors (overcharging me) since I started using them. I think the "trust registration" is an insane ripoff charging around $20 for every attempt. Crazy.