What users are saying about
47 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenText Hightail
8.3
WORKetc
Task Management
OpenText Hightail
8.2
WORKetc
Scheduling
OpenText Hightail
7.6
WORKetc
Workflow Automation
OpenText Hightail
8.0
WORKetc
Mobile Access
OpenText Hightail
7.9
WORKetc
Search
OpenText Hightail
9.2
WORKetc
Visual planning tools
OpenText Hightail
8.9
WORKetc

Communication

OpenText Hightail
7.8
WORKetc
Notifications
OpenText Hightail
8.0
WORKetc
Discussions
OpenText Hightail
8.4
WORKetc
Integrates with Gmail and Google Hangouts
OpenText Hightail
7.0
WORKetc
Integrates with Outlook
OpenText Hightail
7.6
WORKetc

File Sharing & Management

OpenText Hightail
8.5
WORKetc
Versioning
OpenText Hightail
7.9
WORKetc
Video files
OpenText Hightail
9.3
WORKetc
Audio files
OpenText Hightail
9.3
WORKetc
Document collaboration
OpenText Hightail
9.7
WORKetc
Access control
OpenText Hightail
8.3
WORKetc
Advanced security features
OpenText Hightail
9.1
WORKetc
Integrates with Google Drive
OpenText Hightail
6.8
WORKetc
Device sync
OpenText Hightail
8.0
WORKetc

Sales Force Automation

OpenText Hightail
WORKetc
7.9
Customer data management / contact management
OpenText Hightail
WORKetc
8.6
Workflow management
OpenText Hightail
WORKetc
8.3
Opportunity management
OpenText Hightail
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
OpenText Hightail
WORKetc
7.9
Contract management
OpenText Hightail
WORKetc
7.3
Quote & order management
OpenText Hightail
WORKetc
8.1
Interaction tracking
OpenText Hightail
WORKetc
7.8
Channel / partner relationship management
OpenText Hightail
WORKetc
7.3

Customer Service & Support

OpenText Hightail
WORKetc
8.3
Case management
OpenText Hightail
WORKetc
9.0
Call center management
OpenText Hightail
WORKetc
7.3
Help desk management
OpenText Hightail
WORKetc
8.5

Marketing Automation

OpenText Hightail
WORKetc
7.4
Lead management
OpenText Hightail
WORKetc
7.7
Email marketing
OpenText Hightail
WORKetc
7.1

CRM Project Management

OpenText Hightail
WORKetc
8.1
Task management
OpenText Hightail
WORKetc
8.7
Billing and invoicing management
OpenText Hightail
WORKetc
7.8
Reporting
OpenText Hightail
WORKetc
7.9

CRM Reporting & Analytics

OpenText Hightail
WORKetc
7.3
Pipeline visualization
OpenText Hightail
WORKetc
7.5
Customizable reports
OpenText Hightail
WORKetc
7.2

Customization

OpenText Hightail
WORKetc
8.0
Custom fields
OpenText Hightail
WORKetc
8.4
Custom objects
OpenText Hightail
WORKetc
8.2
API for custom integration
OpenText Hightail
WORKetc
7.3

Security

OpenText Hightail
WORKetc
8.9
Single sign-on capability
OpenText Hightail
WORKetc
9.1
Role-based user permissions
OpenText Hightail
WORKetc
8.8

Social CRM

OpenText Hightail
WORKetc
7.3
Social data
OpenText Hightail
WORKetc
7.3

Platform

OpenText Hightail
WORKetc
7.5
Mobile access
OpenText Hightail
WORKetc
7.5

Pros

OpenText Hightail

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload
Saryia Green | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

OpenText Hightail

  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
Richard Peterson | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

OpenText Hightail

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

OpenText Hightail

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

OpenText Hightail

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

OpenText Hightail

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

OpenText Hightail

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

OpenText Hightail

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

OpenText Hightail

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

OpenText Hightail

We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
Lisa Moughan | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

OpenText Hightail

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

OpenText Hightail

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpenText Hightail
9.3
WORKetc
7.8

Likelihood to Renew

OpenText Hightail
WORKetc
8.2

Usability

OpenText Hightail
WORKetc
8.2

Reliability and Availability

OpenText Hightail
WORKetc
9.1

Performance

OpenText Hightail
WORKetc
8.2

Support Rating

OpenText Hightail
WORKetc
8.2

Online Training

OpenText Hightail
WORKetc
8.2

Implementation Rating

OpenText Hightail
WORKetc
9.1

Scalability

OpenText Hightail
WORKetc
8.2

Add comparison