5 Ratings
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Score 8.1 out of 100
Top Rated
601 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

OpenText Optimost

The ease of implementation combined with the managed services result in a tool that virtually anyone can use - implementation is less than 10 lines of code added to the relevant pages of the website (we simply added it to our master page template to have it available on any page) and from there the customer can be as involved or not involved as they wish. At BSI we are very hands on with the testing programme - usually developing and designing the tests ourselves and having HP build them, but if we wanted to HP to develop, design and build and limit our role to QA and review that is an option.
Mark Fassbender | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It is well suited for marketing teams who want to be flexible, adaptable to changes in their business and create powerful, sophisticated campaigns to their clients. Teams that want to create automated drip campaigns with dynamic content and personalized cadence and messaging would find Eloqua very easy to use and perfect for their needs. It has powerful, in-depth reporting functionality and great CRM integration (note that I've had experience integrating only with Microsoft Dynamics CRM and Salesforce - both of these integrations worked very well) - so teams that use CRM will also find it complementary to their marketing technology stack.It will not be a good tool if a company doesn't use any CRM - as it is not a CRM replacement; or if all the marketing team is planning to do is "batch and blast" emails (which is a possible scenario for some very small businesses)
Arpine Babloyan | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
WYSIWYG email editor
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Dynamic content
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
Ability to test dynamic content
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Landing pages
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
A/B testing
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Mobile optimization
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Email deliverability reporting
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
List management
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
Triggered drip sequences
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.3

Lead Management

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Lead nurturing
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
Lead scoring and grading
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Data quality management
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
Automated sales alerts and tasks
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Campaign Management

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Calendaring
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Event/webinar marketing
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5

Social Media Marketing

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Social sharing and campaigns
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Social profile integration
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4

Reporting & Analytics

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Dashboards
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Standard reports
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Custom reports
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3

Platform & Infrastructure

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
API
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Role-based workflow & approvals
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Customizability
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Integration with Salesforce.com
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Integration with Microsoft Dynamics CRM
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Integration with SugarCRM
OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8

Pros

OpenText Optimost

  • Because it is a managed service the need for intervention by our internal IT group was removed. This allowed us to control the pace of the testing programme without being influenced by IT resource allocation
  • The client and technical account managers are very good at suggesting tests or potential improvements
  • HP regularly holds custom forums which are always informative and provide an opportunity to learn from and network with peers and industry leaders
Mark Fassbender | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • WYSZIWYG editor makes things easy for folks new to marketing as well as HTML/. I feel like I've been able to wrap my hands around this tool pretty quickly, and I have only been using the system for 10 months.
  • Forms are an incredibly powerful tool that can be used in a myriad of ways to help support your team goals. We use them to trigger SMS campaigns for feedback from our homeowners, and we also use them on landing pages to survey our contacts as well.
  • The improved program canvas and the ability to communicate between CDO records and contact records is great. We're able to store useful information on the CDO record without weighing down the contact record with information that isn't vital
Barry James | TrustRadius Reviewer

Cons

OpenText Optimost

  • The dashboard interface is difficult to navigate, but I understand that they are currently developing/testing a new much more user friendly interface
  • The cost can be a barrier for some organisations, but for us it is worth it. Also they are in the process of releasing a less expensive self authoring testing tool.
Mark Fassbender | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • It would be nice if there were more options for specific customizations in the template mode - for example, if you would like to have a photo to the left of text, there is a very specific spacing you're able to use, and you can't change the sizes of each piece more than 30 points in one direction or another. This means that if you have very specific designs you want to use for your emails, you may have to be a little flexible in the spacing and alignment. It's not a huge deal, but it limits some of the design options.
  • I have dealt with some issues with bounceback statuses for emails - if an email bounces back once, the Eloqua system registers it as a bad email and you have to go in and clear the person's email in the system before it will send them an email again. This can be a tedious process - there is a way to clear an entire segment's bounce back status, but I had to go on a journey through the help section to figure that out. Also, if people unsubscribe to your emails, you have to go into their accounts individually and resubscribe them, and there is no simple way to do that en masse so it takes a very long time if you have more than a few accounts to resubscribe.
  • The system goes down sometimes or is difficult to get into - the Eloqua network is sometimes slow to start and I may have to refresh the page for quite a while before it will load the email I'm working on, which can be frustrating. I think it is due to system overloads when there are a lot of users, but I'm not sure.
  • You cannot add attachments to Eloqua emails, which makes it a little difficult. You can host documents on Eloqua, which is very nice, but you have to link them in your email versus making an attachment.
Madeline Des Jardins | TrustRadius Reviewer

Likelihood to Renew

OpenText Optimost

OpenText Optimost 10.0
Based on 1 answer
We have not only renewed our subscription three years running, but we have added the self authoring tool and are looking to expand the subscription so that we can take advantage of the managed services on a global level.
Mark Fassbender | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 5.3
Based on 89 answers
We have been able to automate so many marketing processes with Eloqua over the past 5 years that the only direction would be to adopt the latest and greatest features Eloqua adds. The alternative would be to go back to the marketing stone-age and start over again. And we would rather move forward with increased automation and efficiency.
Dan Allis | TrustRadius Reviewer

Usability

OpenText Optimost

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.6
Based on 14 answers
Personally, I find it quite easy to use. But for those members of our team who have little or no testing experience, it's been a bit more difficult. There's also training required for development teams in order to have your campaigns coded and set up in the most efficient way. Our developers have been able to do basic and intermediate tests with no difficulty, and they find the interface itself quite intuitive... it's just the extremely complex tests that require a bit more understanding.
Gwen Lafleur | TrustRadius Reviewer

Support Rating

OpenText Optimost

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 9.9
Based on 32 answers
Whenever we needed assistance help was easy to access. They understand the request the first time and provided easy to follow instructions to fix it or fixed the issue if it was not something we had control over. It's always best to provide screenshots so support knows exactly what is going on
Stefanie Cash | TrustRadius Reviewer

Online Training

OpenText Optimost

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 7.6
Based on 11 answers
Eloqua University is very intersting, with a thorough programme and very experienced trainers. The Master programme is great!
Marie Escaro | TrustRadius Reviewer

Implementation Rating

OpenText Optimost

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.8
Based on 20 answers
I give it a 10 because the only issue we had was a result of not following the guidance we were given. Maxymiser provided a customized implementation guide for each site where we were adding the code. On our site implementations when we followed that guide to the letter, it was extremely fast and easy and has worked very well.
Gwen Lafleur | TrustRadius Reviewer

Alternatives Considered

OpenText Optimost

We evaluated Optimost again Adobe's similar offering (Target). The big difference between the two and the reason why BSI choose Autonomy was the managed service aspect. The idea that once the code was deployed on the site IT no longer had to be involved gave my team full ownership of the testing programme. With the Adobe product, the involvement of the internal IT group would have been required to launch each test - and this would have decreased the number of tests we could run each month.Back in the day I also used offermatica/omniture and this too required IT involvement.
Mark Fassbender | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It was an inherited platform vs. chosen. The incumbent chose Oracle as it was the best enterprise solution. The company, however, did not require an enterprise solution rendering the full Oracle stack pretty useless, unfortunately. The commercials are expensive yet it is attractive to have a 'blended' CPM style commercial model vs. other vendors that charge you on contacts
Nick Pape | TrustRadius Reviewer

Scalability

OpenText Optimost

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.4
Based on 108 answers
Eloqua does not really have a limit on scale and can support huge organizations with massive amounts of data. Our organization uses Eloqua to control all campaign/marketing efforts by injecting all touches with the customer into the tool. Using tools like Eloqua Profiler allows our Sales teams to view interactions that a customer or prospect has had with our website, emails, landing page and more.
Brad Dunzer | TrustRadius Reviewer

Return on Investment

OpenText Optimost

  • Use HP Optimost was the primary driver behind a 40% increase in UK classroom training courses booked online read more details here: http://www.autonomy.com/work/news/details/hsx6767d
  • HP Optimost testing led to a 9% increase in sales by improving the BSI Shop's checkout funnel in 2012
  • HP Optimost is integral to the success of BSI's continuous improvement testing programme
Mark Fassbender | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • For our organization it is currently too early to measure ROI, as we have just started using it less than six months ago. The program has helped us meet the objective of communicating with consumers and sharing information across multiple social media platforms seamlessly.
  • Ultimately the program should be able to to help us grow our relationships with consumers, and measure and track consumer activity on the web, which will help us develop web content and content marketing material that will be more appealing to all of our audiences.
  • Since we are a B to B to C company and not selling anything to consumers, it will be hard to measure ROI. That being said, the tool should definitely help us build more awareness among consumers.
Richard Angeloni | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Optimost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Marketing (formerly Oracle Marketing Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
5,000.00*

* per installation

Rating Summary

Likelihood to Recommend

OpenText Optimost
10.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8

Likelihood to Renew

OpenText Optimost
10.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
5.3

Usability

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.6

Reliability and Availability

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2

Performance

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0

Support Rating

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
9.9

In-Person Training

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3

Online Training

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Implementation Rating

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.8

Scalability

OpenText Optimost
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.4

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