Oracle Fusion Cloud PLM vs. ServiceNow IT Service Management

We use Oracle Product Hub Cloud to manage our supply chain and increase productivity. This is an awesome tool to manage our customer database and reduce unwanted costs of product management and shipping. The way this tool is designed is really amazing because we can create a product easily and we can streamline ERP and our supply chain.

Incentivized

It is well suited for medium to large companies that require a tool to allow users to create IT requests, have a self-service portal, track the completion of such requests and have access to KPIs to understand the satisaction level of the requestors. It is not the best tool if you want to have a heavy personalized IT Service Management tool to cater to all your needs or when you want to have an easy way to search for past tickets using specific keywords.

Incentivized

• Products and requirements are growing more complex than ever. Oracle's Agile Product Lifecycle Management helps you innovate profitably, with the broadest and most comprehensive solution to efficiently centralize product data, streamline processes, and launch quality products faster. Agile PLM is a strategic approach to managing the lifestyle of a product throughout its full value chain from initial requirements gathering through to design, prototyping, obtaining certification, product customization, service and retirement. Agile PLM emphasizes process efficiency, cross-functional collaboration in the extended enterprise, rapid innovation, rigorous quality control, risk mitigation, and cost-effectiveness.
• The aspects that I like of Oracle Agile Project Management is that it helps foster collaboration between internal team members and vendors. All of our processes are documented on the platform, and the platform helps increase accountability across all internal teams. Collaboration is great in this tool.
• Oracle Agile is a good product lifecycle management (PLM) software tool/database. Oracle Agile PLS is overall and for the most part, easy to use and has the ability to be customized and is able to provide visibility into the data that was entered into the database. This tool allows cross-functional teams to work on the same task at the same time, which is great when working remotely and/or working on an all remote team. Overall, this tool helped to accelerate product review, approval, and ultimately launch of new materials, therefore maximizing profitability and enhance product features and design as needed. The database is easy to use and does not require much training for someone who is technically savvy with other similar databases, and/or have used them in the past.
• There lots of functionality and features in this product which gives you, as a company, great benefits to be able to manage your products portfolio. Easy to document products and have a way of looking up a product history and quality issues in the past. Better teamwork with pair engineering and co-located teams. Less documentation to restrict creativity, less time spent doing blind research, testing and feedback speeds up learning, and smaller more rapid improvements.

Incentivized

• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• Agile PLM does not let us keep workloads properly balanced if we want to use more than one virtual network (VCN, specifically), forcing us to work with a single network in which we manage the different levels of the work infrastructure. Although this is a drawback, it has helped us to adapt to more centralized methodologies.

Incentivized

• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

Incentivized

To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.

It has helped us a lot, and after some training and getting to know the product, we are quite comfortable with it and feel much more capable of understanding what's going on in our IT environment. The only reason it doesn't get a perfect score from me is that there is a learning curve for both end users and IT admins using ServiceNow. Once you customize the UI and remove unnecessary fields. You are left with a very clean product that does what it needs to and does it well.

Incentivized

We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

Incentivized

For a massive system, page loads are reasonably quick, including searches.

Incentivized

I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

Incentivized

To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.

Incentivized

While considering oracle Product Hub Cloud, the most thing which attracted me toward it is that it provides a single, Best in class data management to deliver master product record that threads business process including cross chain compliance product introductions although it hasn't built a cloud product that the general market is looking for.

Incentivized

We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.

Incentivized

ServiceNow works as an enterprise solution.

Incentivized

• It is quite expensive to maintain the program and ask for technical support from an outside vendor.
• It was better than the older system to handle records, just not training.
• It would be more cost and time effective to improve the system rather than move onto a new one.

Incentivized

• We don't currently have a CMDB, so we are leveraging ServiceNow to build one using their ITSM and ITOM tools. This is a huge gap for us as a company and it will be a big win once this is in place.
• The core help desk functions are comparable to most other tools on the market, but SN does a great job of integrating that data with other modules like Problem, Change and Event Management to provide a truly integrated solution.
• The tool is expensive, so you will need to try to do as much as you can with the platform. We currently use other systems for HAM and SAM but will be including these in our ServiceNow instance in the future to help maximize our ROI.

Incentivized