Oracle Siebel Enterprise Marketing Suite (discontinued) vs. Zendesk Suite
Oracle Siebel Enterprise Marketing Suite (discontinued) vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Oracle Siebel Enterprise Marketing Suite (discontinued) | N/A | Oracle offered the Siebel Enterprise Marketing Suite as an end-to-end enterprise marketing management (EMM) solution joining cross-channel campaign management with marketing automation, market resource and asset management, and marketing analytics, for larger enterprises. The product is now End of Life, and no longer offered for sale. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Oracle Siebel Enterprise Marketing Suite (discontinued) | Zendesk Suite | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Oracle Siebel Enterprise Marketing Suite (discontinued) | Zendesk Suite | |
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Small Businesses | Airtable Score 8.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | LeanData Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Adobe Marketing Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle Siebel Enterprise Marketing Suite (discontinued) | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (3 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Oracle Siebel Enterprise Marketing Suite (discontinued) | Zendesk Suite | |
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Likelihood to Recommend | Discontinued Products | Zendesk |
Pros | Discontinued Products | Zendesk |
Cons | Discontinued Products | Zendesk |
Likelihood to Renew | Discontinued Products | Zendesk |
Usability | Discontinued Products No answers on this topic | Zendesk |
Reliability and Availability | Discontinued Products No answers on this topic | Zendesk |
Performance | Discontinued Products No answers on this topic | Zendesk |
Support Rating | Discontinued Products No answers on this topic | Zendesk |
Online Training | Discontinued Products No answers on this topic | Zendesk |
Implementation Rating | Discontinued Products No answers on this topic | Zendesk |
Alternatives Considered | Discontinued Products | Zendesk |
Return on Investment | Discontinued Products | Zendesk |
ScreenShots | Zendesk Suite Screenshots |