Paylocity vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paylocity
Score 7.8 out of 10
N/A
Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.N/A
UKG Pro
Score 8.0 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
PaylocityUKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PaylocityUKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PaylocityUKG Pro
Considered Both Products
Paylocity
Chose Paylocity
UKG Pro was just much too big for what we needed. It seemed a bit overwhelming. While they say it is customizable, the thought of having to get it to where we wanted it was overwhelming.
Chose Paylocity
I think Paylocity is a more rudimentary HRIS system than UKG. There are pros and cons to each. I have found that Paylocity is great for the employee facing pieces. It makes it easy for the employee to make changes themselves through the self service features. The one thing I …
Chose Paylocity
Friendlier user interphase. It is easier to automate manual, time-consuming tasks and customize workflows to streamline all the areas of the organization. It keeps employees connected Effortlessly, with communication and collaboration tools they actually enjoy using. Paylocity …
Chose Paylocity
Paylocity is a mid-market budget player that appeals primarily to small to medium sized businesses without overly complex processes or requirements.
Chose Paylocity
UKG customer service was outstanding! ADP Resource, besides the system also provided non-system HR related information and trainings free for your company. It was a great partnership. I do not get that with Paylocity.
Chose Paylocity
Better than Paycor. Paycom does allow api worse than High5 for performance, not as strong as UKG, ADP is terrible.
Chose Paylocity
Paylocity is much more intuitive than the previous companies we have used. The ease of use has been more beneficial than I even anticipated.
Chose Paylocity
Paylocity is far and above these. the reporting structure and the service level is the main seperation
Chose Paylocity
Paylocity is prettier and easier to use. I also like the help section that gives articles to learn how to do something in Paylocity.
Chose Paylocity
Hands down Paylocity is cheaper and much easier to use.
Chose Paylocity
UKG is a premium HRIS system. I have implemented it twice. Love the way it works.
Chose Paylocity
They did not offer much more than Paylocity was already giving us and implementation had negative reviews from other users. Very similar functionality for UKG, less functionality for Paycom.
Chose Paylocity
I like Paylocity way more than UKG. I think Paylocity is much easier to navigate, train employees on, and use. In my opinion, UKG was harder to navigate, creating processes in their system was awkward and felt like you needed to have an IT degree. Paylocity in contrast has been …
Chose Paylocity
Selected Paylocity based on pricing and the belief that their product was as good if not better than the other offerings. Having used UKG, Workday and Ceridian in the past personally, I can safely say we were wrong in that assumption.
Chose Paylocity
Paylocity is a nice middle ground between functionality and cost. You get everything you need and more for a reasonable amount per month. They also don't nickel and dime you for add-ons which we liked. I will say that for over 500 employees, I like UKG the best, but they are …
Chose Paylocity
I am actively vetting other systems. I'm looking for a system with a unified database, position seat management, and more robust reporting. While the all other systems I mentioned don't meet all these requirements, some do. What it has shown, is that Paylocity is lagging behind …
Chose Paylocity
I used ADP for 20 plus years and became a certified user. I used UKG for two years and now Paylocity. Being an ADP user for so many years I tend to compare its features with others. ADP is by far a superior product but with that comes a superior price tag.
Chose Paylocity
it is a tight race, Paylocity is just more user friendly and more appealing to the eye.
Chose Paylocity
Most have the same features, or the capability to access those features, so it's a matter of how you build your platform
Chose Paylocity
Workday is too complicated to set up and is easily implemented with errors that won't be found until used.
UKG is an old platform and can be very clunky to use as an administrator.
ADP has limited functionality for benefits.
Chose Paylocity
Paylocity is a "best overall" SAAS. For a solid, affordable platform for midsize organizations, this is a good choice.
Chose Paylocity
Paycom is #1 and Paylocity is #2 for ease of use and functionality, in my opinion. Paylocity was in place for this organization when I joined. I was not involved in the decision process. ADP is the worst unless you have thousands of employees and even then, it's not great. …
UKG Pro
Chose UKG Pro
We had Paylocity previously and felt that UKG was much more robust. I believe UKG is better but can be harder to use at times especially the back end step-up of certain things.
Chose UKG Pro
Company tried moving to Paylocity prior to UKG, but it did not have the ability to handle the data and organizational set up of the company.
UKG was able to offer a better system for our needs and the support they provided allowed us to develop new processes to increase our …
Chose UKG Pro
Paylocity was a totally different system. Paylocity was very responsive to the needs of organizations. When we say we need the software to do something, I know that they are working on it in the background and I will see it in the near future. The software is easy to use and …
Chose UKG Pro
We made it through the entire implementation process with Paylocity before finding out that the system could not handle our mileage tracking and reimbursements for our company vehicles. We moved to UKG Pro less than two years later, as we needed one unified system for Payroll, …
Chose UKG Pro
UKG Pro is much more user friendly than both previous HRIS and payroll systems I've used in the past. The others are less streamlined and include multiple more steps to complete a task than UKG Pro does.
Chose UKG Pro
I have previously used PeopleSoft and that was an extremely difficult system to navigate. It was not user-friendly when corrections need to be made. ULG pro is user-friendly, the navigation tabes are easy to understand and it makes using the system easy to make inputs.
Chose UKG Pro
When it comes to service and support, there is no comparison between UKG, Ceridian, ADP, Workday or other HCM vendors out there. The support that we have received over the previous three years has been the best I've ever experienced in my 15+ years of working in human resources …
Chose UKG Pro
UKG Pro [(formerly Ultimate Software UltiPro)] has more features and is more user friendly.
Chose UKG Pro
I did not select UKG ProUKG Pro (formerly Ultimate Software UltiPro). I was hired during the implementation process. I process payroll. I do not make those types of business decisions. I preferred ADP's Smart Compliance compared to UKG's tax filing service. ADP is the …
Chose UKG Pro
I was not with with my current employer when UltiPro was implemented. This product was chosen because of the different HR tools it offered aside from just payroll. However, some of the modules that we expected to work better for us have lack of functionality needed for our …
Chose UKG Pro
We felt that the service was going to be a huge improvement from what we were dealing with prior. The capability of the system and the things that we can customize and track was definitely more than what we saw with the other systems we were looking at and currently used. The …
Chose UKG Pro
After a long selection process, we went with UKG - which had the highest launch price tag of all the vendors we reviewed - because of its amazing capacity for configurability. We were also drawn to the culture within UKG. It made the most sense to us that a company with a …
Chose UKG Pro
Unsure - this was used before I started working for the company.
Chose UKG Pro
UP was by far a better choice. It was easy to use, looks clean, customization and had the functionality that we really needed and things that are so nice to have. We loved the report and how much it would do, the ease of payroll, and the many other areas that we have …
Chose UKG Pro
We actually partnered with Paylocity for a couple of years because we thought they were comparable to UltiPro, however they are not! We struggled with their customer service and also the knowledge of their staff. (We would call with the same question and receive differing …
Chose UKG Pro
Better reporting capabilities and having one system instead of using parts of multiple systems in my we made the switch to UltiPro.
Chose UKG Pro
UltiPro is the best product on the market. Other vendors only have a fraction of the functionality. Other vendors do not have anywhere near the support team that UltiPro has.
Chose UKG Pro
I think there are pros and cons with every system. UltiPro is better than some of the systems I have used in some areas, but there are still areas that other systems have outperformed UltiPro. I think it is important to be VERY clear with what the desired outcome is when …
Top Pros
Top Cons
Features
PaylocityUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paylocity
7.8
844 Ratings
0% below category average
UKG Pro
8.4
803 Ratings
7% above category average
Employee demographic data8.5795 Ratings8.8731 Ratings
Employment history8.2776 Ratings8.7762 Ratings
Job profiles and administration7.8713 Ratings8.7733 Ratings
Workflow for transfers, promotions, pay raises, etc.7.6725 Ratings8.3721 Ratings
Organizational charting7.1665 Ratings7.7643 Ratings
Organization and location management7.8647 Ratings8.2656 Ratings
Compliance data (COBRA, OSHA, etc.)7.5554 Ratings8.1517 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paylocity
8.1
832 Ratings
1% above category average
UKG Pro
8.6
746 Ratings
7% above category average
Pay calculation8.6808 Ratings9.0709 Ratings
Support for external payroll vendors7.3380 Ratings8.2336 Ratings
Off-cycle/On-Demand payment8.5578 Ratings8.8231 Ratings
Benefit plan administration7.2554 Ratings8.1643 Ratings
Direct deposit files8.9807 Ratings9.3702 Ratings
Salary revision and increment management8.2639 Ratings8.8573 Ratings
Reimbursement management7.9395 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paylocity
7.6
695 Ratings
6% below category average
UKG Pro
8.4
563 Ratings
4% above category average
Approval workflow7.9616 Ratings8.8504 Ratings
Balance details7.4666 Ratings8.4529 Ratings
Annual carry-forward and encashment7.4517 Ratings8.1434 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paylocity
8.3
844 Ratings
2% above category average
UKG Pro
8.5
798 Ratings
5% above category average
View and generate pay and benefit information8.5822 Ratings8.8769 Ratings
Update personal information8.6835 Ratings8.9776 Ratings
View company policy documentation8.0662 Ratings8.5564 Ratings
Employee recognition8.3579 Ratings7.4287 Ratings
View job history8.3700 Ratings8.9759 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paylocity
7.5
236 Ratings
3% below category average
UKG Pro
8.5
189 Ratings
9% above category average
Tracking of all physical assets7.5236 Ratings8.5189 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paylocity
7.0
770 Ratings
8% below category average
UKG Pro
7.7
734 Ratings
1% above category average
Report builder7.0736 Ratings7.7714 Ratings
Pre-built reports7.4750 Ratings7.9724 Ratings
Ability to combine HR data with external data6.5447 Ratings7.5495 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paylocity
8.2
719 Ratings
2% above category average
UKG Pro
8.6
557 Ratings
7% above category average
New hire portal8.3715 Ratings8.6554 Ratings
Manager tracking tools8.0558 Ratings8.7444 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paylocity
7.4
373 Ratings
10% below category average
UKG Pro
7.9
377 Ratings
3% below category average
Corporate goal setting7.4282 Ratings8.1293 Ratings
Individual goal setting7.4344 Ratings7.7359 Ratings
Line-of sight-visibility7.3244 Ratings7.9251 Ratings
Performance tracking7.4347 Ratings7.8333 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paylocity
7.4
479 Ratings
7% below category average
UKG Pro
8.1
465 Ratings
2% above category average
Performance plans7.2428 Ratings7.8415 Ratings
Performance improvement plans7.2354 Ratings7.7326 Ratings
Review status tracking7.4440 Ratings8.3436 Ratings
Review reminders7.5442 Ratings8.3397 Ratings
Multiple review frequency7.6362 Ratings8.3337 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paylocity
7.1
220 Ratings
10% below category average
UKG Pro
8.5
187 Ratings
8% above category average
Create succession plans/pools6.7147 Ratings8.5155 Ratings
Candidate ranking7.1180 Ratings8.3164 Ratings
Candidate search7.4200 Ratings8.4163 Ratings
Candidate development7.4161 Ratings8.5152 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paylocity
7.7
452 Ratings
1% below category average
UKG Pro
8.5
456 Ratings
9% above category average
Job Requisition Management7.8371 Ratings8.8434 Ratings
Company Website Posting8.1395 Ratings9.1422 Ratings
Publish to Social Media7.7304 Ratings8.7333 Ratings
Job Search Site Posting7.7370 Ratings8.8390 Ratings
Duplicate Candidate Prevention7.0310 Ratings7.1323 Ratings
Applicant Tracking8.0415 Ratings8.6421 Ratings
Notifications and Alerts7.9413 Ratings8.4388 Ratings
Best Alternatives
PaylocityUKG Pro
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PaylocityUKG Pro
Likelihood to Recommend
7.7
(878 ratings)
8.3
(928 ratings)
Likelihood to Renew
8.9
(82 ratings)
8.9
(194 ratings)
Usability
8.5
(58 ratings)
8.5
(188 ratings)
Availability
8.8
(9 ratings)
10.0
(74 ratings)
Performance
9.4
(9 ratings)
9.5
(331 ratings)
Support Rating
7.2
(79 ratings)
6.5
(492 ratings)
In-Person Training
-
(0 ratings)
9.6
(87 ratings)
Online Training
8.3
(10 ratings)
9.1
(202 ratings)
Implementation Rating
8.2
(33 ratings)
9.9
(86 ratings)
Configurability
8.3
(7 ratings)
9.9
(76 ratings)
Contract Terms and Pricing Model
8.1
(4 ratings)
-
(0 ratings)
Ease of integration
6.6
(7 ratings)
9.9
(65 ratings)
Product Scalability
8.8
(8 ratings)
9.4
(93 ratings)
Professional Services
9.1
(4 ratings)
-
(0 ratings)
Vendor post-sale
7.3
(7 ratings)
8.0
(55 ratings)
Vendor pre-sale
9.0
(6 ratings)
9.9
(48 ratings)
User Testimonials
PaylocityUKG Pro
Likelihood to Recommend
Paylocity
Paylocity works well for our organization. Ease of use for our managers and employees is very important. Makes it easier for us in HR to manage. Time and attendance works very well. Efficient and effective. Payroll runs very smoothly. We appreciate the performance and compensation module for tracking employees performance, journals and getting feedback and annual compensation.
Read full review
UKG
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
Read full review
Pros
Paylocity
  • Customer Service is always helpful with little wait time.
  • Always improving; for example, the recent change to processing payroll. So much easier.
  • Onboarding makes it simple and the fact that the company can personalize the messaging to new hires allows us to make it more personalized.
  • Having an assigned account manager regardless of company size is definitely a plus.
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
Paylocity
  • Recruiting piece/ATS could be improved.
  • A candidate being able to save progress on their application is really a must as they can't leave and come back to their application without having to restart, i.e. if they need to get a phone number for a reference for example.
  • Could use more room in entering the job for internal notes.
  • Quirky when doing cut and paste of job details that leaves spaces that aren't in the document being pasted.
Read full review
UKG
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Read full review
Likelihood to Renew
Paylocity
We have had many issues with the way our platform was set up at implementation that still continue to plague us. In addition, our benefits, in particular our FSA, have been mis-managed causing a balance due from an employee (and also a lot of work for our accounting and HR team, as well as stress for the employee). Our service rep continues to answer incorrectly on many fronts (original response is usually check out this paylocity article, vs. helping) and recently our COBRA management was mishandled (not adding Dental to a person on Cobra who had requested it). So- all in all...we are not particularly happy w/ Paylocity
Read full review
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review
Usability
Paylocity
Overall, in my experience, Paylocity has been easy to use for both staff and administrators. First, the staff has an application and inputting Paid Time Off is easy to do. I then get an alert on my app and I am able to approve it on the spot from my app that gives me access as an employee and an administrator without having to use multiple apps or logins. As an administrator I think the portal is easy to use, Paylocity did a great job showing me tools and rolling out training classes before rollout.
Read full review
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
Read full review
Reliability and Availability
Paylocity
Paylocity support is always available and I never have to wait endlessly on hold. If our dedicated account manage is not available, there is an entire team assigned to our account. Every one of them is knowledgeable about our organization and Paylocity's process.
Read full review
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review
Performance
Paylocity
pages load in an acceptable amount of time, reports come back quickly, but integration is very complicated and hasn't been possible
Read full review
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review
Support Rating
Paylocity
Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
Read full review
UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Read full review
In-Person Training
Paylocity
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Read full review
Online Training
Paylocity
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
Read full review
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Read full review
Implementation Rating
Paylocity
I had gone through an implementation process of another HR platform (Paycom) in my previous job and was traumatized, it was painful. I was surprised how easy and fast it was with Paylocity, the team was very helpful and set us up for success
Read full review
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review
Alternatives Considered
Paylocity
We honestly had a program that only kept track of our Demographics, salaries, etc. then all of our Payroll was done on paper with paper leave slips etc. When I saw Paylocity, I was very excited about how easy it is/would be to use. [...] Our Paylocity rep that I spoke to was super GREAT in the explanation of Paylocity and I didn't even shop around much.
Read full review
UKG
My experience with HRIS systems is limited to UKG Pro. It is the only HRIS I have worked with. I have worked with other systems that perform the tasks of some of its models and have found that when used with the various modules the overall experience with UKG is great. The ability to have all of the modules on the same platform makes the integration between UKG Pro and the modules great!
Read full review
Contract Terms and Pricing Model
Paylocity
I wasn't involved in the sales process. I joined the organization after Paylocity was implemented.
Read full review
UKG
No answers on this topic
Scalability
Paylocity
You have an account manager assigned to you on a daily basis but that person is barely available to you
Read full review
UKG
Read full review
Professional Services
Paylocity
Support is quick and proffessional
Read full review
UKG
No answers on this topic
Return on Investment
Paylocity
  • Definitely more consistent processes. Everything is very user friendly and it reduces the amount of time it has taken us in the past before we started using Paylocity. Everything flows super smoothly.
  • We have an improved retention since we have used Paylocity. Before hand, many employees thought it was difficult to find anything like tax forms, pay stubs, benefit elections, etc. when we used other platforms before we implemented our data into Paylocity.
  • Costs have been reduced and the decision-making process has improved and got quicker. Before Paylocity, it would take at least a week to get a salary increase approved, or a job title change approved. Now, it take less than a day and is super easy.
Read full review
UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
Read full review
ScreenShots

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice